Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you’re trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

Please use your company email to sign up instead of gmail etc

MSP Manager

Accessing Ticket Notes and Attachments after a Ticket is billed

Can you create a way that we can Access Ticket Notes and Attachments after a Ticket is billed

Submitted by (@gazzabob)
Add your comment

Voting

1 vote

MSP Manager

Existing Report Improvements

We have an office meeting every week and print a ticket report which is very basic and does not allow for notes to be printed, the order in which the tickets are printed are not logical. It would be helpful if the clients could be ordered in Alphabetical order - very basic but the reports really need bringing up to a useable format.

Submitted by (@gazzabob)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Make Wallchart client-group aware

It appears that the Wall chart has not been made to be client-group aware. This means that it should also show the devices for all other clients. We have created several user accounts with permission to see only specific clients. The user accounts have also permission to open the wallchart. The problem is that the accounts can see everything on the Wallchart all clients, even if they have only permission to see only ...more »

Submitted by (@alberto.tetzlaff)
Add your comment

Voting

2 votes

MSP Remote Monitoring & Management

Security Design Bug - Location based Security

RMM has a forced location-based security that leads to long delays in the ability for those of us that use RMM while at clients to deliver timely service. When you login at a new IP address, it apparently triggers this state, delaying your login until you click on a link in an email. However, I've needed to wait 5-10 minutes for this email before, delaying my ability to service my clients in a timely fashion. What adds ...more »

Submitted by (@jthompson)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Security Design Bug - 2 Factor Authentication

There is a serious usability issue for Solarwind's 2FA. They're requiring it on _every_ login, thus forcing us to wait to access our dashboards, wasting valuable time during times that might be critical. Furthermore, they're going to force everyone that is using take control in RMM to use 2FA, and have a dialog trying to get you to use 2FA. 2FA should be required at every login of a _new console device_, and at best ...more »

Submitted by (@jthompson)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Filter Manager and/if/or

I like to see the option and/if/or on the features of a filter manager. We have costumers that only buy MAV (malware anti virus) with a few checks. They dont need to pay for the full package with all checks.

 

To filter them we need something like Managed antivirus Active and patch management not installed.

Submitted by (@defcon)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Bitlocker key in Summary Tab

I like to see the bitlocker key of a device on the Summary Tab by default. We have a check now that report keys but i think this should be placed in the Summary Tab Section. I have uploaded the perfect script to do this job.

Submitted by (@defcon)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Apply template to offline devices and act like a Domain OU

Currently its not possible to apply a monitoring template to offline devices. This makes more work for a sysadmin. Support chat says, the device needs to be online. Me request is that each time we edit a template. its gets a verison number automaticly, and if the device comes online it needs to check which version it has. When the new template with a higher version number is detected. It should apply the new template. ...more »

Submitted by (@defcon)
Add your comment

Voting

1 vote

MSP Backup & Recovery

Audit for MSP Backup Changes

I would like to have the option, to see who made which profile changes in a MSP backup profile.

If i look into NCentral i can see profile revision number, but no what is different compared to earlier version or made by Who and When.

Submitted by (@yoeri.oppelaar)
Add your comment

Voting

1 vote

MSP Manager

Extend timeout for Linux Check scripts

At the moment check scripts for Linux only run for a maximum of 150 seconds and Automated tasks are not possible.

I want to be able to run a rkhunter script on a daily schedule but it takes longer than the timeout allows.

 

Is it possible to extend the timeout to a greater value until Automated Tasks for Linux servers is available?

Submitted by (@firstmm)
Add your comment

Voting

2 votes

MSP Manager

Right click and create ticket in RMM

We should be able to right click on a server or workstation and have an option to create a ticket for any reason we may see needs assigned attention e.g. site visit.

Submitted by (@david.engle)
Add your comment

Voting

1 vote

MSP Remote Monitoring & Management

Managed Online Backup Check Failures

Would be nice to have a little more control on when the workstation backup checks fail in the dashboard. 90% of the time the backup check has failed because the computer wasn't on the day before, or the backup was still seeding, or the user booted their PC after the daily safety check time.

For workstations it would be nice to be alerted only if a successful backup hasn't completed in, say , 3 or 4 days.

Submitted by (@dr.wormhole)
Add your comment

Voting

1 vote