Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you're trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

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This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds MSP considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds MSP that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds MSP undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.

MSP Service Desk

Submitted by (@sveint83)

Customer's email address

Re send the email response, which customers receive when sending email to the serice desk. Often the email comes from a web form, and then the server's domain is the sender. And then I have to change this and the result is that the customer does not get his automatic response.

 

Perhaps even better, if the answer is the address, can be registered as the customer's address, then the problem is solved :)

MSP N-central

Submitted by (@bingyu.tian)

password encryption for Mac scripts

Currently this is the situation the partner has to deal with: "Currently I have to use passwords in plaintext in my scripts, which are preserved entirely in the script directory of the application in Mac OS. Also, the URL to the script is in plaintext in the logs for the agent in Mac OS, and the script can be freely downloaded and observed by anybody with that URL, again exposing passwords that I am forced to record ...more »

Mail Assure

Submitted by (@alessandro.martins)

Indexing system

I think that the indexing system in Mail Assure needs an upgrade because the way it works now is extremely slow and we need to keep the page open during all the process. This process should be done just once and for all messages so we can finally work with this tool. At least it should run in background without the need to keep the page open and has an index status bar to show the progress. Considering that we need the ...more »

MSP N-central

Submitted by (@chrish)

Eliminate/hide huge grey bars at the top/bottom of Take Control

The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »

MSP Remote Monitoring & Management

Submitted by (@ducatishane)

Ability to re-run SNMP queries on network connected devices

I turned on Network Management at a client I took over, and discovered that some devices had SNMP turned off. I went into each one and re-configured the settings. I'd like to re-run a device query so that I can pick up the extended monitoring checks offered by SNMP.

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.

 

SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.