Welcome to the SolarWinds MSP Ideas Site

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MSP N-central

Timr reporting option for notification templates and Maintenance

There should be an option to make {{TimeOfStateChange}} on notification templates local device time instead of n-central server time. This would make reporting on notifications make more sense rather than trying to manually calculate the time zone difference on each notification, let the computer do the calculations, perhaps using location info. Along the same note, making an option to have the maintenance windows use ...more »

Submitted by (@mcw.ballen)

MSP Manager

CRM Sales Cycle to Onboard Process

We've recently reviewed a competitive product to MSPManager. It featured a fully end-to-end solution from sales, crm, estimating / proposals, won bids, project management then to customer onboards all in one platform. It was very impressive but we did not care for the interface much. I know this is largely out of scope for your current goal set but it would be nice to start seeing these integrations happen. Particularly ...more »

Submitted by (@brian.ait)

Mail Assure

Add the ability to use custom notations with customise actions

The Customise actions section in Mail Assure is really powerful and allows us to customise the filtering to our individual requirements. However there is something we are missing. At the moment, Accept and Notate will prepend to the subject whatever is in the "Beneficial to train notation" field under Filter settings. Some messages we would like to notate with a custom notation that is not in the "Beneficial to train ...more »

Submitted by (@johnpeterson)

MSP N-central

vmware monitoring tied to guest devices

To properly troubleshoot a Virtual Machine in an ESX cluster, we need to pull a bunch of statistics from the vcenter, but these really should be stored within ncentral under the VM device itself instead of in the ESX server or the vcenter, or it's too cumbersome to review them.   Specifically, I'm wanting to track inventory type items like snapshots (#/Size/Age), Attached CDRoms, but also and perhaps more importantly, ...more »

Submitted by (@jeff.roback)

MSP N-central

Dependency chart for notifications

I would really love to see a hierarchical dependency chart to help manage notifications during outages. What I mean is that I'd like to be able to tell n-central that if a particular device is down, don't bother sending me notifications on all the devices that are behind it. For example, if a switch goes down, don't send me down messages on every server behind it. not having this functionality ends up creating ...more »

Submitted by (@jeff.roback)

MSP N-central

Self-healing time frames

Is there a reason that the self-healing timeframes are so limited (maximum 5 scans every 30 seconds before executing)? There are many cases where I'd like to use these, but I really would need to be able to wait a bit longer than 2.5 minutes between the alarm and when I'm willing to kick off the self-healing process. Even extending this to 10 minute would help. Even if there wasn't a GUI for it, it would great ...more »

Submitted by (@jeff.roback)

MSP N-central

Automatically set thresholds based upon activity

It would be a really fantastic feature to have a sort of artificial intelligence in ncentral to set thresholds automatically based upon a device's normal healthy conditions. For example, have a job that runs on new devices and looks at the CPU usage, disk space, etc... from the last x days, and then set thresholds based upon that. This would be especially helpful for more advanced WMI counters like SQL and Exchange, ...more »

Submitted by (@jeff.roback)

MSP Manager

Automatic rate changes

Here's my scenario. We offer Remote Sessions with our clients but their is a $45 fee regardless if the session lasts 2 minutes or 20. After 30 minutes of the remote session our rate drops to $22.50 an hour. So first 30 minutes is $45, anything else after that is $22.50 an hour. The feature I'm requesting would allow this to be possible without having to manually enter the calculated bill for the ticket through a new Service ...more »

Submitted by (@mad.data24)