Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you’re trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

Please use your company email to sign up instead of gmail etc

MSP N-central

Allow changing unscheduled downtime in a rule

A client has backup/media agents setup on Windows servers and windows workstations and would like the windows workstations to have the unscheduled downtime turned off when one of these Backup/media agents are discovered under a filter associated to a rule. Currently there is no way to set this under a rule or a service template, it's set by device class. The reason is if the Backup/media agent goes down, backups won't ...more »

Submitted by (@barrett.letch)

MSP N-central

Mail custom made powershell output as body

Could you make it possible that when a automation script has been run we can put the output of the script into the body of an e-mail without having to mail it through a self defined smtp server. Now i use the Nofication Sussess Failed and Send task output file in Email. But this is in a zipped file and i would like to have it as the Body of the mail. Maybe you can make a output to body of nofication mail in the automation ...more »

Submitted by (@twijbrandts)

Mail Assure

Retain LDAP settings & use saved passwords

Hello, We migrated from MaxMail and we informed customers that if there mail server ever went offline they could log in to their control panel in MaxMail and still send and receive emails. It looked as though the same was true in Mail Assure. However their is a difference in the Mail Assure process that I think you should address. Under Manage email users we have set up the LDAP authentication for each of our clients. ...more »

Submitted by (@tony001)

MSP Manager

Merging ticket requests: closed tickets must not be offered

When merging a ticket request into an existing ticket, this is done by a search field to find the appropriate ticket. But the search results include all closed tickets. This results in a performance breakdown. We have more than 10.000 closed tickets. If every ticket search goes through all tickets, MSPM becomes unavailable, the system gets a timeout or it takes a long time to display the search result. Closed tickets ...more »

Submitted by (@bertsux)