Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you’re trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

Please use your company email to sign up instead of gmail etc

MSP Service Desk

HDM auto populate assigned end-users to tickets created

This is for Help Desk Manager. We have users/computers integrated with N-Central and HDM, plus a list of all network device in N-Central which also maps to HDM. Within HDM, we "assign" an end-user from LDAP to a device. It would be speed up our response time that when N-Central reports a problem on a device and creates a ticket that HDM would auto populate that client info to the same ticket so I can quickly see who to ...more »

Submitted by (@dheaton)
Add your comment

Voting

1 vote

MSP N-central

Remote desktop session timeout

There should be option to edit remote desktop session timeout value. When n-central users connect to devices, connection stay open even after initial RDP session window is closed.. In many cases only way to close remote control session is to push the red button to disconnect. This kind of behaviour can be also seen from audit trail.

Submitted by (@eeroviitanen)
Add your comment

Voting

1 vote

MSP N-central

Veeam Backup & Replication

Change Service Template to take scheduled jobs "Next Run" into account for "TIME SINCE LAST RUN (HOURS)".

 

And also auto import only scheduled jobs.

Submitted by
Add your comment

Voting

1 vote

MSP N-central

Connect2Help - Ability to edit text "helpful links"

Connect2Help - Ability to edit text "helpful links". We dont want to use english, at the moment there is no way to edit this default text.

Submitted by (@eeroviitanen)
Add your comment

Voting

1 vote

MSP N-central

Backup configuration audit log

Would like to see an audit log of changes made in Administration -> System backup and restore -> Configure backups.

Submitted by
Add your comment

Voting

1 vote

MSP N-central

Re-evaluate service metrics on repeat notifications

Would like to see re-evaluation of service metrics on repeat notifications. For instance, disk service transitions to warning state due to disk usage being at 98%, they clean up some space and disk usage drops to 96% but is still in warning, notification continues to send service metric of 98% disk usage.

Submitted by
Add your comment

Voting

1 vote

MSP N-central

Patch approvals and installations Report to include Year

Reports\Status\Patch Approvals and Installation report does not have the year in any of the date columns so when exporting it to CSV it looks like a patch approved in November of last year, was actually approved in November of this year, even though It's not yet November.

Submitted by (@wmorgan)
Add your comment

Voting

1 vote

MSP N-central

Notification for "state no longer true"

We have setup our notifications to mark a ticket as complete if it transitions from a failed or warning state, back to a normal healthy state. There are scenarios where for instance, we receive a failed alert for disk space. If we then manage to remediate the failed criteria, but the disk space still falls within the warning criteria, the failed ticket will remain open even though the alert is no longer technically valid. ...more »

Submitted by (@michaelj)
Add your comment

Voting

1 vote

MSP N-central

Dynamic Access Groups

I think we should have a method for Access Groups to be smart or dynamic. For example, I want my level 1 helpdesk technicians to have access to all workstations and laptops, but stay out of servers. I should like to make an Access Group that (essentially) always applies the "Workstations and Laptops" filter, and updates as we add and remove devices from N-Central. To make this a little more complex, how about laptops, ...more »

Submitted by (@pcnet.andy)
1 comment

Voting

2 votes

MSP N-central

"Use Discovered Asset Info" for custom WMI Services

Would like the option to add the "Use Discovered Asset Information" checkbox to custom WMI services. As it stands, there is no means to use the discovered assets when creating a custom WMI-based service through the UI

Submitted by
Add your comment

Voting

2 votes

MSP Manager

Acknowledge notifications

I've set the threshold to 30 days for the notification "When an expiry item will expire soon". I receive an email everyday for the next 30 days following the threshold. I'd like a way to acknowledge this notification so I don't receive it anymore. For example, a service item will expire and we'll create a new service item for the new contract, I don't have to receive a notification everyday telling me it will expire and ...more »

Submitted by (@mafavreau)
Add your comment

Voting

2 votes

MSP Remote Monitoring & Management

Reorganize the "settings" menu tab

Please Reorganize the "settings" menu tab, so it is clear what is included in the capped fee / "the device" (yellow) and what there are optional purchase (green).

Move "Mobile Device Management" to the bottom as it does not belong to any of the other two options.

Organize

Submitted by (@johnjorgensen)
Add your comment

Voting

1 vote