Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you’re trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

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MSP N-central

Custom properties for customers and sites

In rolling out N-central, I had planned to make use of the external ID fields for filters but found that the external ID set at the customer level is not equal to the external ID at the site level. Even worse, if a value is set at the customer level for external ID, filtering won't include devices at the site level unless they too have external ID filled out. I would propose: - Give us the ability to create multiple ...more »

Submitted by (@tim.rhymer)

MSP N-central

Maintenance windows as schedule variables / scripting triggers

I think it would be of benefit if a device's maintenance windows were available as scripting triggers.

 

So if there's tasks we wish to perform in sync with a device's existing windows, we can just set it to 'run 60 minutes before reboot' rather than make multiple different scheduled task profiles.

Submitted by (@achapman)

MSP Anywhere

Add an option to auto-uninstall agents

There are cases where we are currently forced to use the agent because the applet doesn't support things like switching users or using ctrl+alt+del. Our current support flow is: 1. Clients connect to a technician via a form we have built utilizing the new session api 2. Session starts with the applet 3. Tech assists the client with the applet If the tech needs to change the logged in user to a local or domain administrator ...more »

Submitted by (@tim.rhymer)

MSP Anywhere

Support user switching with applet

We want to primarily use the applet for support because of its ephemeral nature, but there are many cases where we need to login as an administrator after the fact. The only option we have currently is to switch to the agent. However, we have issues with switching to an agent when a session is started with the applet, and we have to start with the applet because we use the new session API form. Our main issue with the ...more »

Submitted by (@tim.rhymer)

Mail Assure

Add ability to reset password for all users for a domain

I would like to see the ability to reset the password in bulk for all mailbox users in a domain. Currently you have to go in to each mailbox and manually reset their password which can be time consuming when you have 100+ mailboxes under each domain or asking 100+ users to reset their own passwords can cause issues with that many users.

Submitted by (@patrick.modarelli)

MSP N-central

Include Superseded information in patch reports

We issue reports to the clients on Patch status and we are getting a lot of patches in reports that have been superseded and the client is asking why there was no record of that patch being installed, on a monthly basis. It would be nice to show in the report that the patches have been superseded.

 

This would be for all patch reports in N-Central and Report Manager.

Submitted by (@jtolivar)

Mail Assure

Remove 10 inbound SMTP connections per IP limit

MSP Mail clearly didn't have a limit on concurrent inbound connections, and a limit of 10 connections per IP seems INCREDIBLY low. We're at the stage where one of our customers is constantly receiving an error stating "421 Too many concurrent SMTP connections; please try again later." We seem to be taking backwards steps, with a platform that can't handle what MSP Mail could, and has been cobbled together and pushed ...more »

Submitted by (@mikewhitehead)

Mail Assure

Report for billing for total number of recipients

Would like to see the API call/Report and billing link show the total number of local recipients as displayed in the admin control panel. That will report the number of local recipients I'm getting billed for and I should bill my client. This API could be named /api/domaingetlocalrecipientcount/domain, or something. Then when I submit a request to that API call it will return the total number of local recipients / ...more »

Submitted by (@patrick.modarelli)