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MSP N-central

Add Features-style icons to Rules page

It would be really nice if the Rules page had a column similar to All Devices / Active Issues whose icons would light based on which tabs had active settings. For example: Funnel : Devices to Target Computer : Network Device Configuration Options Smartphone : Mobile Device Configuration Options Meshed Gears : Scheduled Task Profiles Magnifying Glass : Monitoring Options Calendar : Maintenance Windows People : Grant Customers ...more »

Submitted by (@joncz.doiseriouslyneedatleast6characters)

MSP Remote Monitoring & Management

Don't display agent RC when old agent RC is promoted to GA agent

When a Release Candidate (RC) agent is promoted to GA and there is no new RC agent released especially the Edit Workstation/Server dialog confuses the customers because the Agent vxx.x.x RC naming is shown in the Update Agent drop-down menu instead of the normal GA naming (see attached pictures). As some customers refuse to update production devices to RC this causes quite a lot of problems and discussions which could ...more »

Submitted by (@dgronjord)

MSP Remote Monitoring & Management

Outlook PST email folder path - BitDefender detected infections

Reference Case Number: 00932952 Me (1/16/2018, 3:15:56 PM): im already aware that BD detections in PST files is far as can go with no cleaning etc, but is there a way maybe from your backend to discover the Outlook path BitDefender finds the infected email/attachment from? it just shows the actual email - in past Ive searched a clients entire PST database for the infected suspect and cant find it anywhere Me (1/16/2018, ...more »

Submitted by (@skuksa)

MSP Backup & Recovery

Reporting for Compliancy

I would like to see a way to pull historical report of device actions. from CMC we can currently open device history and see either last 28 days or all sessions. Specifically, for SOX reporting, we have to show all backup and restore activity for 90 days. currently, I have to open the all session history and scroll to the start date of last quarter, highlight all entries to end date of quarter, and copy and paste. this ...more »

Submitted by (@wayne.jondle)

MSP N-central

Reseting Probe Password

Recently I needed to change the password on a probe for a client site. I go into Administation>Defaults>Appliance Settings>Credentials for one of our users. I change the Agent/Probe Password, select the Propagate check box, and click Save. When I go back into the screen and Show Password, the old password is still displayed. There is no indication that the change has been accepted or not. All I can assume is that the ...more »

Submitted by (@gperolli)

MSP Manager

Ticket Details missing when support request is submitted via ema

Ability for the details of support request from the body of the email message to appear in Ticket Details section. When we get the email notification in Outlook, Ticket details is blank and we have to actually go into MSP Manager Help desk portal to view the details of the problem in the 'Response' section instead. Some of our technician are out on the field checking the support request via their email on their cell ...more »

Submitted by (@aida.enriquez)

MSP N-central

Hyperion API service status details

Hello,

 

I would like to extract custom status details from a service status in combination with the Hyperion API. With the class DeviceGetStatus I cannot retrieve the data I would like.

 

In our use case I want to get the status detail why a service is failing or succeeding. Like what CloudBerry jobs are running or what the status is.

 

Greetings,

 

Rinaldo

Submitted by (@rinaldo)