MSP Service Desk

Client Response

Option to setup up rule to change a sub-status to Client Responded once they have replied to an email. This allows for us to quickly see by filter or sorting those tickets that have received a response instead of having to check via email or delve into each ticket.

 

Hopefully I am not missing anything but per support this is the only way to do it currently which is very time consuming.

 

Thank you

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3 votes
Idea No. 7184