MSP Service Desk

Comments in Logging Time Optionally Becomes a Response

Please consider a checkbox near to the comment, that optionally turns it into a response to the ticket as well.

 

The comments you type when logging hours, often are the same as the response you will give to the ticket. Today we have to fill the comment while logging hours and then fill the response too, often techs forget that, and its a unnecessary rework.

Tags

Idea No. 1044