MSP Service Desk

Custom Ticket Fields Display in Responses

We'd like to set up a Custom Ticket field that gets included in at least the initial ticket response if not all of them. For example, a ticket may request Out-of-Scope services. A custom field could be created that continues to remind the customer throughout the ticket correspondence that these services are, or may, be billable outside the scope of the fixed fee arrangement. This field should also be available as a column option in saved ticket listing Views within the admin console.

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Idea No. 3903