MSP Manager

Have a ticket 'Quick Edit' pull-down menu at top of window

The idea behind this would be to edit the main important fields within a ticket from a quick pull-down menu - so you dont have to go into the ticket fully.

This would speed things up significantly for our staff.

Fields to include would be as follows :

-Contact

-Time (important one)

-Customer

-Assignee

-Priority

-Status

 

Many thanks

Tags

Idea No. 3298