Can it be made possible to make an extra maintenance-module in GFI MAX RM, the agent?. During these hours, the machine where it runs on, could have high CPU/Disk/mem usage, etc and thus create unwanted alerts that might set a chain of events in action, you don't want.
Also if you have more than 25 different customers with different schedules, it is difficult to keep track. If you know it on site, set the schedule (or alter it if changed) and the alerts will not be passed on to the grid, thus not generate alerts. Just a start/stop time and day (check marks) would do.