We are a data driven company as are many MSP providers out there are. Margins are generally small on contracts and efficiency is the key to success and profits.
Currently reporting and exporting of data within MSP Manager is lacking badly and we have a hard time getting the data we need to provide customer facing reporting that meshes with our RMM and other solutions.
I would like to see an open API, export options, or even integration with Solarwind's own Report Manager solution tied with MSP N-Central. With any of these we could access data so we can build on to and report more completely on our tickets and workloads. As well as add much better and scheduled customer facing reporting.