When sending a response you should be able to edit the subject of the email. Because of the lack of workflows in MSP Manager around customer status we tend to put things like CUST, CLOSE 5PM, or ONSITE, etc at the start of the ticket title. We don't want these on the email to the end user but at the minute that means you have to edit the title to be what you want on the email subject, send the response and then edit the title back again. Less than ideal which means either the responses go out not as we would like or we waste time trying to make them look right.
Idea No. 1265