Solarwinds Take Control

'Retrieve log-in link' branded email using alias SMTP address

We are an MSP, as such we use Mail Assure platform with our branding.

Currently our customers if they don't know their logins, they can click on the 'retrieve log-in link' on the main login page on the portal.

This will email users a link to reset their password.

This email is only branded and customised if the user enters their primary SMTP address.

Should they make the request using any of the their aliases addresses, the email received to generate/reset their password is not customised or branded.

Would it be possible to brand emails generated by users with their aliases addresses as well.


Idea No. 2416