Solarwinds Take Control

Support user switching with applet

We want to primarily use the applet for support because of its ephemeral nature, but there are many cases where we need to login as an administrator after the fact. The only option we have currently is to switch to the agent. However, we have issues with switching to an agent when a session is started with the applet, and we have to start with the applet because we use the new session API form. Our main issue with the agent is that it doesn't auto remove itself at the end of the session. We would have to manually set an expiration after install. This becomes an annoying number of extra steps that will get missed.

Tags

Idea No. 2859