When the Take Control API is at place, the user registered on the RMM side is the agent key, since there's no login at place. This makes it difficult to keep track of the techs/engineers responsible for a given remote session. The underlining idea here is that Take Control's API is largely used by some RMM users, so having the possibility to add the tech/engineer name behind the remote session would be helpful.
Idea No. 4211