MSP Remote Monitoring & Management

Take Control Needs an Admin Panel

There should be an Admin Panel for Take Control in RMM that allows users with certain permissions to access it. In this panel, the admin could view what users have what sessions open, as well as force close sessions.

 

Currently, with the way Take Control is configured in RMM you can either have an unrestricted open connection to devices from the dashboard or only require user permission to access devices. The first option leaves a huge security risk, and the second option is not always practical.

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Idea No. 3952