Welcome to the SolarWinds MSP Ideas Site

Submit feature ideas, cast your votes, and tell us what business challenges you're trying to solve. Your insights and votes help us prioritise what features to work on next, so please tell us what matters most!

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This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds MSP considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds MSP that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds MSP undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.

MSP N-central

Submitted by (@chrish)

Eliminate/hide huge grey bars at the top/bottom of Take Control

The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »

MSP Remote Monitoring & Management

Submitted by (@ducatishane)

Ability to re-run SNMP queries on network connected devices

I turned on Network Management at a client I took over, and discovered that some devices had SNMP turned off. I went into each one and re-configured the settings. I'd like to re-run a device query so that I can pick up the extended monitoring checks offered by SNMP.

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.

 

SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.

Solarwinds Take Control

Submitted by (@andrew.lancaster)

Granular Control once in Take Control Application

Looking for the ability to set level of access within Take Control itself (being able to lock out other tabs within the Take Control Application).

 

Example, have a new technician in the company using Take Control with a client and limiting them to just the Remote Desktop tab of the application.

MSP N-central

Submitted by (@bmiller)

"Last Online" or "Last Seen" for endpoints

It would be great to have a timestamp somewhere in the endpoint status pane or system information pane which shows when the last time the agent was connected. "Last Seen on" DATE "(Offline for the last" RUNNING OFFLINE TIME) So it would look like this when an endpoint loses it internet connection, turned off, or goes to sleep: *Last Seen on 11/13/2018 at 12:22pm (Offline for the last 1day 3hrs 26mins)* Last boot-up ...more »