MSP Remote Monitoring & Management

Submitted by (@gfimaxproductmanagement)

Realtime Server & Network Monitoring

(Posted by ChrisM on behalf of Lewis) The cornerstone of Server, Network and System monitoring is being able to know and respond if there is a network outage or server down. The device overdue, and a 5 min 247 ping check does not provide realtime alerting for when the network and/or server goes down. Hence the customer, whilst paying for their new managed service, proactive monitoring, is calling us to tell us their ...more »

Voting

408 votes

MSP Remote Monitoring & Management

Submitted by (@stevedeal)

Apply Installation Template after initial install time.

We need a way to apply a template to a workstation AFTER install time. I have over 100 workstations, with different states of services and checks. I don't want to manually delete all the checks, and then add them back one at a time. I would like to take the current install template and just 'push' it to a current workstation. This happens often because the installation template can get applied to a PC at different ...more »

Voting

345 votes

MSP Remote Monitoring & Management

Submitted by

The Agent should checking when the service starts

The Agent should checking whenever the service starts. This would ensure that we know as soon as systems are back online, rather than having to wait for the next scheduled checkin period.

 

At the moment when rebooting a workstation it stays 'offline' in the dashboard for a long time rather than instantly reporting they are online.

Voting

364 votes

MSP Remote Monitoring & Management

Submitted by (@jamie.ausenbaugh)

Auto approve and auto block patches by Vendor/Product

We really need to be able to auto approve patches for a particular vendor or product. For instance, auto approve all patches for Adobe products or auto approve all Java patches. Right now we can only choose to auto approve ALL non-microsoft patches that fall into a specific severity (critical, important, etc).

Voting

365 votes

MSP Remote Monitoring & Management

Submitted by (@gregdufeu)

Role-based access to customers/sites/services/features

This would stop junior technicians being able to mess with Servers or certain customers or if we had multiple locations ourserlves we could share a dashboard with our branch office and have all of the customers in one place but restrict technicians at the branch office from accessing servers/workstations managed by the head office.

Voting

313 votes

MSP Remote Monitoring & Management

Submitted by (@douglasmortensen)

Branded SSL cert for dashboard access

In my opinion, the dashboard is hardly branded. If I send clients to my FQDN, which is a CNAME pointing to the dashboard.systemmonitor.us, they have to use unencrypted http, or their browser will throw a certificate error. In either case, this is a bad practice for security. The alternative is to send them to https://dashboard.systemmonitor.us. This is resolves both of the above security issues, but now the URL is no ...more »

Voting

338 votes

MSP Remote Monitoring & Management

Submitted by (@robertralston)

Site Level Dashboard Access

Currently, we can give a client a gobal dashboard access user account for all of their sites, which is important. However, in a more distributed environment, it would be helpful to give other site admins credentials for a particular site or sites. Since user credentials must be unique, I can already see a problem if a particular admin has responsibility for more than one site. So, if the suggestion makes sense to implement, ...more »

MSP Remote Monitoring & Management

Submitted by (@asimpson1)

Asset tracking

In the workstation &/or server area of Dashboard. When a computer is selected, Why can't you add a tab called "Asset Information" that we could click on that would give us the Asset Information for that particular computer? It's frustrating to have to click on Asset Tracking at left, then re-search through lists of clients / sites / machines to find the Asset details for that machine. (You can still have the Asset ...more »

Voting

320 votes

MSP Remote Monitoring & Management

Submitted by (@bastiaan.van.haastrecht)

Better protection against unauthorized access

The GFI max platform is accesable from the internet. Therefore the login processing must be protected from unauthorized access. Currently there are no or limited features to protect the servers/workstations within the portal. Only a single factor authentication from the internet is considered very weak. While we are not talking about protecting a hotmail/gmail mailbox, we are protecting a huge amount of resources like ...more »

Voting

221 votes

MSP Remote Monitoring & Management

Submitted by (@alanbaker)

Using Take Control from a machine with an installed GFI agent

Currently we can't use TakeControl viewer from a workstation that has the GFI agent installed on it. Its getting hard to find machines that dont already have it installed, thus, its getting to a point, where there is no point having take control insalled on client machines, because we cant connect to them..

Voting

259 votes