MSP Manager

Ideas for MSP Manager

MSP Manager

Submitted by (@atierney)

Automatically reopen a closed ticket if customer replies

Once a ticket is closed, for example after 7 days of no response from customer or ticket is deemed resolved. A customer may later respond to a closed ticket causing the response to be missed.


It would be nice if the ticket changed from complete to assigned again so the assigned engineer could reevaluate it.