MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »
Solarwinds Take Control
We need Linux support! Linux is gaining market share and we need to support our clients who use Ubuntu! Especially Ubuntu v18!
Change the text of the Indication the end user gets when machine is being remotely controlled prompted in the right corner,
Mac has a Microsoft RDP Viewer available on the AppStore:
It would be great to have the ability to RDP from a Mac device to a Windows device through MSP Anywhere RDP Tunneling.
As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.
A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)
Thank you !
The MSP Anywhere console (BASEClient.exe) and Remote Console (BAConsoleApp.exe) do not currently handle DPI scaling on high DPI displays. As a result the interface elements are extremely small. We can work around this with the manifest trick in Windows 10, but it's a bit of annoying and the regkey that allows this to work does not seem to be persistent between major Windows updates like the creators update. Please consider ...more »
We give some clients access to their machines through our NCentral dashboard. Take Control has way too many administrative features for them to use and cause damage. We would like to be able to limit the functionality, in a big way, by user.
There should be an option to integrate Take Control with a ticketing system so that a ticket will automatically be created when a customer submits a support request.
How about the entry level for MSP Anywhere NOT costing $600/year. ConnectWise has a FREE entry level that has one active connection and 3 nodes. You really need to look at your competitors and actually try to be competitive. 300 agents is not entry level and most startup MSPs such as ours can't affor 50/month for each thing and we don't have that many break-fix AND we already have n-central. Why would I want to buy 300 ...more »
We would like the ability to have the option for a stealth install & or remote viewing session should it be required by the client to monitor their employees. We have many requests from company owners to monitor their staff for a number of reasons. Currently when we log in there is a date/time stamp of the last session and the cursor also rapidly flashes/blinks when we're connected in which alerts the user to us being ...more »
We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.
I would like to see the ability to add connectors to SolarWinds LEM product line.