Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.
(@drnick)

Solarwinds Take Control

Actual Multi Monitor support (view 2 remote monitors at once)

MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »

Voting

27 votes
(@allen50)

Solarwinds Take Control

Add ability to set tech's picture in Take Control on N-Central

When a Take Control chat window is popped out of the corner there is a place for the technician's picture. Currently this picture is not able to be set with Take Control through N-Central.

 

It'd be nice if the picture was able to be set, or if the blank spot was not there in the N-Central version of Take Control so it does not appear to clients that we have lazily not configured it.

Voting

11 votes
(@chad.menard)

Solarwinds Take Control

Auto Record Take control sessions

Add the option to auto record a session when an engineer connects to a workstation or server. We are wanting to use these recordings to: Add to our knowledge base Training Allow engineers to search for how to articles CYA for those hard conversations with a customer who insists you did or did not make a change Need the ability edit where the sessions are stored. Would like options for onedrive, sharepoint, egnyte, ...more »

Voting

9 votes
(@srobert)

Solarwinds Take Control

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !

(@abirchler)

Solarwinds Take Control

Postpone updates on Remote when there is an active session

If there is an active remote session take console should not run the auto updates and should postpone the upgrade until after the session is closed.

 

This morning, May 6th 2019, upgrades disconnected active remote sessions locking the remote computes (per our configs) and causing general issues with supporting clients in a timely manor. This is an easy thing to prevent with proper checks in the update code. .

(@iris.santos)

Solarwinds Take Control

More integration between RMM & Take Control standalone

It would be beneficial if Take Control standalone and the Take Control MSP Anywhere feature (from SolarWinds RMM) had more integration between each other, specially when it comes to remote support session history and reporting overall.

The session history in RMM is more appealing than the Take Control standalone one.

(@chrish)

Solarwinds Take Control

Eliminate/hide huge grey bars at the top/bottom of Take Control

The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »

Voting

7 votes