Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.
(@drnick)

Solarwinds Take Control

Actual Multi Monitor support (view 2 remote monitors at once)

MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »

Voting

27 votes
(@allen50)

Solarwinds Take Control

Add ability to set tech's picture in Take Control on N-Central

When a Take Control chat window is popped out of the corner there is a place for the technician's picture. Currently this picture is not able to be set with Take Control through N-Central.

 

It'd be nice if the picture was able to be set, or if the blank spot was not there in the N-Central version of Take Control so it does not appear to clients that we have lazily not configured it.

(@chad.menard)

Solarwinds Take Control

Auto Record Take control sessions

Add the option to auto record a session when an engineer connects to a workstation or server. We are wanting to use these recordings to: Add to our knowledge base Training Allow engineers to search for how to articles CYA for those hard conversations with a customer who insists you did or did not make a change Need the ability edit where the sessions are stored. Would like options for onedrive, sharepoint, egnyte, ...more »

Voting

9 votes
(@srobert)

Solarwinds Take Control

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !