MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »
Solarwinds Take Control
When 'Take Control'-ing to multiple devices through N-Central, they should merge windows and have multiple tabs that can be flicked through with keyboard shortcut CTRL + Tab (like google chrome) instead of having multiple Windows.
We need Linux support! Linux is gaining market share and we need to support our clients who use Ubuntu! Especially Ubuntu v18!
We give some clients access to their machines through our NCentral dashboard. Take Control has way too many administrative features for them to use and cause damage. We would like to be able to limit the functionality, in a big way, by user.
When using take control,
most of the time i wil get lower resolutions then the maximum a VM or server can output.
would be fun if you could have a function that automaticly forces maximum resolution on the session
Change the text of the Indication the end user gets when machine is being remotely controlled prompted in the right corner,
When a Take Control chat window is popped out of the corner there is a place for the technician's picture. Currently this picture is not able to be set with Take Control through N-Central.
It'd be nice if the picture was able to be set, or if the blank spot was not there in the N-Central version of Take Control so it does not appear to clients that we have lazily not configured it.
Add the option to auto record a session when an engineer connects to a workstation or server. We are wanting to use these recordings to: Add to our knowledge base Training Allow engineers to search for how to articles CYA for those hard conversations with a customer who insists you did or did not make a change Need the ability edit where the sessions are stored. Would like options for onedrive, sharepoint, egnyte, ...more »
As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.
A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)
Thank you !
Mac has a Microsoft RDP Viewer available on the AppStore:
It would be great to have the ability to RDP from a Mac device to a Windows device through MSP Anywhere RDP Tunneling.
There should be an option to integrate Take Control with a ticketing system so that a ticket will automatically be created when a customer submits a support request.
Similarly to the options available under Interactions> Shared Clipboard, we would like to have a way to change the default of Interactions> Clear Clipboard when the Disabled Session Ends to any of the other three values so that the definition persists between sessions.