Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.

Solarwinds Take Control

Submitted by (@drnick)

Actual Multi Monitor support (view 2 remote monitors at once)

MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »

Voting

25 votes

Solarwinds Take Control

Submitted by (@srobert)

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !

Solarwinds Take Control

Submitted by (@chrish)

Eliminate/hide huge grey bars at the top/bottom of Take Control

The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »

Solarwinds Take Control

Submitted by (@chad.menard)

Auto Record Take control sessions

Add the option to auto record a session when an engineer connects to a workstation or server. We are wanting to use these recordings to: Add to our knowledge base Training Allow engineers to search for how to articles CYA for those hard conversations with a customer who insists you did or did not make a change Need the ability edit where the sessions are stored. Would like options for onedrive, sharepoint, egnyte, ...more »

Voting

7 votes

Solarwinds Take Control

Submitted by (@tim.rhymer)

Support for High DPI displays

The MSP Anywhere console (BASEClient.exe) and Remote Console (BAConsoleApp.exe) do not currently handle DPI scaling on high DPI displays. As a result the interface elements are extremely small. We can work around this with the manifest trick in Windows 10, but it's a bit of annoying and the regkey that allows this to work does not seem to be persistent between major Windows updates like the creators update. Please consider ...more »

Voting

5 votes