Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.

Solarwinds Take Control

Submitted by (@drnick)

Actual Multi Monitor support (view 2 remote monitors at once)

MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »

Voting

22 votes

Solarwinds Take Control

Submitted by (@srobert)

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !

Solarwinds Take Control

Submitted by (@tim.rhymer)

Support for High DPI displays

The MSP Anywhere console (BASEClient.exe) and Remote Console (BAConsoleApp.exe) do not currently handle DPI scaling on high DPI displays. As a result the interface elements are extremely small. We can work around this with the manifest trick in Windows 10, but it's a bit of annoying and the regkey that allows this to work does not seem to be persistent between major Windows updates like the creators update. Please consider ...more »

Voting

5 votes

Solarwinds Take Control

Submitted by (@lloydcarroll)

Entry Level Cost for MSP Anywhere

How about the entry level for MSP Anywhere NOT costing $600/year. ConnectWise has a FREE entry level that has one active connection and 3 nodes. You really need to look at your competitors and actually try to be competitive. 300 agents is not entry level and most startup MSPs such as ours can't affor 50/month for each thing and we don't have that many break-fix AND we already have n-central. Why would I want to buy 300 ...more »

Voting

6 votes

Solarwinds Take Control

Submitted by (@matbatchelor)

Remote Agent - Stealth Install and Stealth Monitoring

We would like the ability to have the option for a stealth install & or remote viewing session should it be required by the client to monitor their employees. We have many requests from company owners to monitor their staff for a number of reasons. Currently when we log in there is a date/time stamp of the last session and the cursor also rapidly flashes/blinks when we're connected in which alerts the user to us being ...more »

Solarwinds Take Control

Submitted by (@desiwren)

Automated reporting

We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.