MSP Remote Monitoring & Management

Monthly and scheduled reports

Reports are about showing the value of the service to the customer. As IT business owners we need to automate as much as possible. I would like to see automated monthly reports that contain all the other reporting mechanisms like workstations, patch management, remote support, automated task report, device hardware/software inventory, bandwidth/performance etc. This way the customer can see everything the service does ...more »

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MSP Remote Monitoring & Management

Templates for automated tasks

Need to have the concept of "templates" for automated tasks that work similar to the monitoring templates. Would like to be able to create a new site using a template that applies at least 10 or 12 different automated tasks configured in a template, so you don't have to add them all manually. You should be also able to apply a template to an existing site and merge those tasks with any tasks already created.

Submitted by (@ndynamics)


158 votes

MSP Remote Monitoring & Management

Automated task - option to shutdown

The 3 script in Automated task should all be included the option to shutdown (and restart) after complition of tast.


Defrag, Clean event logs and clean temp. files.


The reason for this is if you want performed these maintenance jobs have to let her worksation turned on after hours. If you do not want it so must be on all night or even a week-end, the shutdown switch could provide closure and thereby save power.

Submitted by (@johnjorgensen)

MSP Remote Monitoring & Management

Automated Task Failure Alert

Under Monitored Workstations - Automated Tasks, there should be the ability to enable an Alert (email or SMS) when an Automated Task fails. Currently when a workstation automated task fails, the workstation does not show up in the "All Problem Workstations" view. The only way to see a status is to (daily) check each client workstation list for a Red X. An alert option would be very useful.

Submitted by

MSP Remote Monitoring & Management

Guarantee a manual task will run exactly once on each machine

I need to run a task on all machines at a site. It needs to run exactly once on each machine. As I created the task and set it to run manually, some of the machines are not online (and may not be for a couple days). If I let the task propagate to all the machines currently online, then run the task, any machines that were offline when I create the task will not ever run it. Later, I'll have to go through and unselect ...more »

Submitted by (@devincampbell)

MSP Backup & Recovery

Automated Partial Restore

Most important about back-up software is knowing u can restore. Would it be posible to have a scheduled "random" restores. The idea is to have an automated system which test the restore, and reports on this restores. Benefits: - Recovery is tested on a regular base (issues will be identified before a real case occurs). - There is more reporting on the actual restore speeds, which makes it easier for a partner to act ...more »

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MSP Remote Monitoring & Management

Apply template to offline devices and act like a Domain OU

Currently its not possible to apply a monitoring template to offline devices. This makes more work for a sysadmin. Support chat says, the device needs to be online. Me request is that each time we edit a template. its gets a verison number automaticly, and if the device comes online it needs to check which version it has. When the new template with a higher version number is detected. It should apply the new template. ...more »

Submitted by (@defcon)