MSP Remote Monitoring & Management

MAV Bitdefender Alert on 'detected' threats in the dashboard

Hello, Due to my recent feature request getting closed due to a missunderstanding, I re-open this here: I did not expect I would have to post a feature request for this functionality, as I expected it to be common sense that the MAV check should fail and report as failure in the dashboard, if a threat is marked as 'detected' and no further action is performed. This would be the case for threats in outlook .pst / .ost ...more »

Submitted by (@mstein)

MSP Remote Monitoring & Management

Lower BitDefender scan CPU usage

I'm resubmitting this after I talked to support. They tell me that BitDefender is set to use maximum CPU usage during scans in order to keep the scans short. This is fine, but that sucks up battery, generates heat, and slows the computer down. It would be better to have an option to run scans at lowest priority and cap the amount of CPU usage for those of us who don't want the scan to take top priority. Support suggested ...more »

Submitted by (@tsherr)

MSP Remote Monitoring & Management

User disabling Bitdefender

We should be able to allow users to temporarily disable Bitdefender. I had two users that needed their antivirus software disabled in order to install their software. The customer was perturbed because it impacted their day waiting for me to get to the console and disable their software. And, then they had to contact me again to re-enable it.

Submitted by (@dlinma)

MSP Remote Monitoring & Management

Allow wildcard exclusions in BitDefender policies

At the moment file and folder paths have to be hard coded, except for windows variable paths. We would like to be able to use wildcards in these paths the same as the Vipre policies. eg

?:\Folder\ - for a folder/file on any drive

*\Folder\* - for a folder name at any level of the file structure

Submitted by (@adamhiggs)

MSP Remote Monitoring & Management

Bitdefender - update before scan and avoid sequential scans

Bitdefender should check for updates prior to performing a scan so that the scan is done with the latest definitions. If a machine has been off for a time and the protection policy is set to run missed scans, it's possible for BitDefender to perform back to back scans with old definitions. There seems to be no need to perform a quick scan if a deep scan has just finished especially if the definitions are out of date. ...more »

Submitted by (@neotech)

MSP Remote Monitoring & Management

Add 'Wake-to-scan' feature for BD

There seem to be enough issues with BD performance and scheduling (scan if schedule is misssed, sequential scans, multithreaded with hich memory and CPU usage) that it seems the the only resolution may be to guarantee that scans run in the off hours. The only way to accomplish this may be to add an option to wake the machine (if suspended) to perform the scan. This will help balance the user's desire for effective security ...more »

Submitted by (@neotech)

MSP Remote Monitoring & Management

Bitdefender service restart timeout

The default restart timeout on all bitdefender services currently is set on 720 minutes, meaning that when te service fails to start or crashes it takes 12 hours to restart.


It is however possible to change the services from the dashboard, however, a default value of max 60 minutes would be mucht better since there is no way to mass edit the Bitdefender services yet.

Submitted by