MSP Remote Monitoring & Management

Apply Installation Template after initial install time.

We need a way to apply a template to a workstation AFTER install time. I have over 100 workstations, with different states of services and checks. I don't want to manually delete all the checks, and then add them back one at a time. I would like to take the current install template and just 'push' it to a current workstation. This happens often because the installation template can get applied to a PC at different ...more »

Submitted by (@stevedeal)

Voting

344 votes

MSP Remote Monitoring & Management

MAV Manual Update

May I suggest that we have an option to manually update our MAV clients? I have a new client that is MAV only, so every day when the included MAV Update check (DSC) comes in, it says it's out of date by at least one day. It's rather annoying to have to re-run a DSC on each workstation every time the screen shows the check failed. I would like to manually push out the update, or at least have the check on board to make ...more »

Submitted by

Voting

115 votes

MSP Remote Monitoring & Management

Clear Multiple Checks on Multiple Computers

All, It is essential that we be able to clear multiple checks on multiple machines with the same notes. We just had a google chrome patch fail across about 50 machines over two sites. I would love to be able to select all the machines, check the box to clear the check then input "re-authorized patch to install" in ALL the clear check dialogue box. Since the US dashboard is running especially slow today, this functionality ...more »

Submitted by (@dpbklyn)

MSP Remote Monitoring & Management

Do not auto refresh client list when check clearing

When clearing checks for sites, the time it takes to refresh is slowing us down a great deal. We have over 80 sites under one client with 5400 PCs today, going up to 7200 in the coming weeks. When I'm in a site and clear a check, the entire client list refreshes and takes too long to clear checks in that site. Would prefer to clear the check, then manually refresh the client list to clear the items.

Submitted by (@carlvannest)

MSP Remote Monitoring & Management

ReRun "Discovery Scan"

When installing an agent without an installation template (set to OFF), the agent will auto-discover all the checks on the installed machine. If installing an agent with an installation template of "asset tracking only", the program does not add any checks. At a later point, the client decides to get additional services, we would either have to manually add each of the checks, which is very time consuming, or uninstall ...more »

Submitted by (@drandre)

Voting

31 votes

MSP Remote Monitoring & Management

Time Windows for checks

24/7 Checks should have a time window (start and stop times). WHEN a check is applied is as important as WHAT it is checking.

Things change. It may be that your server behaves differently during a single period of the day... or it may be several profiles for different parts of the day. Either way, if each check had a time element, the flexibility to write appropriate checks would be handled.

Submitted by (@shieldedge)