MSP Remote Monitoring & Management

GFI MAX Site installer/Remote Desktop installer for Mac

It'd be very nice if there was a Mac-compatible site installer and remote worker installer package as there is for Windows.

 

With 100s of workstations to add to GFI MAX, it's a real difficulty to require us to go from machine to machine registering each with the site.

 

I can already deploy the installer over Remote Desktop, but can't automate the registration.

Submitted by

MSP Service Desk

GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »

Submitted by

MSP Remote Monitoring & Management

Dashboard Icons - bring back the colors!

Based upon the update on 05/26/2016 with new dashboard icons , this update removed all the colors and whitewashed all the icons. Here are more details on this update: http://tinyurl.com/zjl8xwy The LogicNow RMM is a tool day-in an day-out. We need the alerts to be vibrant and easy to use and see. These are alerts and this is a tool. It does not need to be pretty. Also, my eyes are having problems seeing greys ...more »

Submitted by (@drandre)

MSP Remote Monitoring & Management

GFI remote Control feature show custom image

After recently carrying out some maintenance on several machines at a clients site I needed to use the "Show Black screen" feature while I was entering sensitive information.

I thought it would be a great idea to have a custom image deployed on the machines so users knew our company was in control of the machine and was under going maintenance, It would also look a lot more professional.

Submitted by

MSP Remote Monitoring & Management

Managed Online Backup Reports

There must be a report like the IASO report for the clients who only use MOB. The default daily/weekly report does not contain the preferred information. So, the MOB client must be able to set the email address of the end user and sent a report like we know from IASO backup. This is a must to sell this product to customers.

Submitted by (@frenk.piekema)

MSP Remote Monitoring & Management

GFI Max RM - Be able to save, print, or export performace stats

During troubleshooting with my clients, the "Performance monitoring", "View Report", Bandwidth and Performance page doesn't give the ability to save, print or anything. I have tried to print using the browser print option, but it cuts off the page charts. I have also tried to print it to an adobe printer to save as a file for review and it does the same. This needs to be re-organized so it can be printed or saved to ...more »

Submitted by (@cjdavis618)