Integration with GFI Max Mail....
We should be able to integrate user calendars with our Messaging/Collaboration service, such as Exchange, Office365 or GMail.
Integrate with the registered version of Teamviewer, so that my custom agent with my logo is used instead. This way security updates and other features are available faster and I have full Ipad functionality now, instead of later.
Many smaller MSPs either can not afford or can not justify the expense of a full TeamViewer license. Why not sell TeamViewer as a Service (Managed Remote Control) to MSPs, like Managed Antivirus and Managed Online Backup, with the same pay-as-you-go pricing model (i.e., $1.00 per PC per Month). This would eliminate the Take Control conflicts we all are having and allow MSPs more flexibility in supporting their clients. ...more »
Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »
It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »
I am so pleased with the integration between AutoTask and GFI thus far. Kudos to all! I would love to be able to get the service tag info that GFI has captured, and get it in the 'serial number' field in AutoTask through the PSA integration. Hope that can be added in the future.
Is it possible to expose a web API for Maxdesk so that new ticket notifications can be fed into Slack. Just about every other cloud servicedesk now has that ability.
Please open the API for billing information.
A customer could then do an API call to get the devices, active services and resulting costs.
In order to divide up the types of tickets we use and work on, we utilize the Ticket Category pretty heavily in Autotask PSA. N-Central does not support or recognize this as an option or selection when pushing tickets to Autotask. I'd like for this to be supported.
What is Zapier? Zapier is a multi integration software that connects over 700 apps with each other in different API calls. See full list here: https://zapier.com/zapbook/ Please vote for and add this Zapier integration, as it will connect our MSP RMM / MSP Servicedesk to more than 700 Apps! I'm sure it would save everyone time since people would then be able to create their own integration, to many of the apps and ...more »
MaxFocus requires vPro Integration