Integration with GFI Max Mail....
We should be able to integrate user calendars with our Messaging/Collaboration service, such as Exchange, Office365 or GMail.
Integrate with the registered version of Teamviewer, so that my custom agent with my logo is used instead. This way security updates and other features are available faster and I have full Ipad functionality now, instead of later.
Many smaller MSPs either can not afford or can not justify the expense of a full TeamViewer license. Why not sell TeamViewer as a Service (Managed Remote Control) to MSPs, like Managed Antivirus and Managed Online Backup, with the same pay-as-you-go pricing model (i.e., $1.00 per PC per Month). This would eliminate the Take Control conflicts we all are having and allow MSPs more flexibility in supporting their clients. ...more »
It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »
Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »
I am so pleased with the integration between AutoTask and GFI thus far. Kudos to all! I would love to be able to get the service tag info that GFI has captured, and get it in the 'serial number' field in AutoTask through the PSA integration. Hope that can be added in the future.
Is it possible to expose a web API for Maxdesk so that new ticket notifications can be fed into Slack. Just about every other cloud servicedesk now has that ability.
Please open the API for billing information.
A customer could then do an API call to get the devices, active services and resulting costs.
MaxFocus requires vPro Integration
Place a link to or integration between workstation monitoring and asset management. Annoying having to go between one and the other.
There are a few other similar Ideas already posted, but I need to be more specfic here because this is more than an idea. I think it is a major flaw ... Problem: When a Daily check fails it will change the status of the corresponding Autotask Ticket status to NEW. For instance, if an engineer is working on the problem and changes the status to say ... "In Progress" and does not fix the problem before the next day ...more »