MSP Remote Monitoring & Management

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Temporary disabling of MAV

All major AV products can be (temporalily) disabled when installing software on the client. Why not with MAV ? I understand this ability was there in Vipre but was taken out for some reason. This ability is necessary when installing software that includes (legit) communication modules that an AV client will see as harmful. We can not use MAV on clients that use this type of software because installations and updates ...more »

Voting

106 votes

MSP Remote Monitoring & Management

Submitted by

MAV Manual Update

May I suggest that we have an option to manually update our MAV clients? I have a new client that is MAV only, so every day when the included MAV Update check (DSC) comes in, it says it's out of date by at least one day. It's rather annoying to have to re-run a DSC on each workstation every time the screen shows the check failed. I would like to manually push out the update, or at least have the check on board to make ...more »

Voting

115 votes

MSP Remote Monitoring & Management

Submitted by (@tsherr)

Lower BitDefender scan CPU usage

I'm resubmitting this after I talked to support. They tell me that BitDefender is set to use maximum CPU usage during scans in order to keep the scans short. This is fine, but that sucks up battery, generates heat, and slows the computer down. It would be better to have an option to run scans at lowest priority and cap the amount of CPU usage for those of us who don't want the scan to take top priority. Support suggested ...more »

MSP Remote Monitoring & Management

Submitted by

Managed Anti Virus Mail Scanner

GFI Max would be perfect if the AV would also scan mails! Preferably by scanning SMTP and POP3 at the endpoint. Without it, the Managed Anti-Virus is having a backdoor that is a huge threat! For clients that also make use of Max Mail it is not nessary, but for clients of GFI Max only, the product is making the endpoint in secure and better off with a different AV product.

MSP Remote Monitoring & Management

Submitted by (@ianbadeer)

MAV - Automatic Report Delivery of Removed Threats

I would like the option to schedule an automatic monthly report that can be emailed out to my MAV clients that shows what has been quarantined/deleted.

 

The current report that can be manually generated is very useful, but an option to send it out automatically would make this scalable at a much larger level.

MSP Remote Monitoring & Management

Submitted by (@dlinma)

User disabling Bitdefender

We should be able to allow users to temporarily disable Bitdefender. I had two users that needed their antivirus software disabled in order to install their software. The customer was perturbed because it impacted their day waiting for me to get to the console and disable their software. And, then they had to contact me again to re-enable it.