MSP Remote Monitoring & Management

Temporary disabling of MAV

All major AV products can be (temporalily) disabled when installing software on the client. Why not with MAV ? I understand this ability was there in Vipre but was taken out for some reason. This ability is necessary when installing software that includes (legit) communication modules that an AV client will see as harmful. We can not use MAV on clients that use this type of software because installations and updates ...more »

Voting

107 votes

MSP Remote Monitoring & Management

MAV Manual Update

May I suggest that we have an option to manually update our MAV clients? I have a new client that is MAV only, so every day when the included MAV Update check (DSC) comes in, it says it's out of date by at least one day. It's rather annoying to have to re-run a DSC on each workstation every time the screen shows the check failed. I would like to manually push out the update, or at least have the check on board to make ...more »

Voting

116 votes
(@tsherr)

MSP Remote Monitoring & Management

Lower BitDefender scan CPU usage

I'm resubmitting this after I talked to support. They tell me that BitDefender is set to use maximum CPU usage during scans in order to keep the scans short. This is fine, but that sucks up battery, generates heat, and slows the computer down. It would be better to have an option to run scans at lowest priority and cap the amount of CPU usage for those of us who don't want the scan to take top priority. Support suggested ...more »

Voting

43 votes

MSP Remote Monitoring & Management

Managed Anti Virus Mail Scanner

GFI Max would be perfect if the AV would also scan mails! Preferably by scanning SMTP and POP3 at the endpoint. Without it, the Managed Anti-Virus is having a backdoor that is a huge threat! For clients that also make use of Max Mail it is not nessary, but for clients of GFI Max only, the product is making the endpoint in secure and better off with a different AV product.

Voting

38 votes
(@ianbadeer)

MSP Remote Monitoring & Management

MAV - Automatic Report Delivery of Removed Threats

I would like the option to schedule an automatic monthly report that can be emailed out to my MAV clients that shows what has been quarantined/deleted.

 

The current report that can be manually generated is very useful, but an option to send it out automatically would make this scalable at a much larger level.

Voting

40 votes
(@dlinma)

MSP Remote Monitoring & Management

User disabling Bitdefender

We should be able to allow users to temporarily disable Bitdefender. I had two users that needed their antivirus software disabled in order to install their software. The customer was perturbed because it impacted their day waiting for me to get to the console and disable their software. And, then they had to contact me again to re-enable it.

Voting

41 votes

MSP Remote Monitoring & Management

Managed AV - directory/folder exclusion from being scanned

I have a client who has had a third party install some software and request that a particular folder on the hard drive be excluded from AV scans (on access real-time scans). The concern the software vendor has is that when their database file gets large (500MB and over) that scanning it by the AV program will affect performance. This file will be accessed across the network by multiple machines and change on a frequent ...more »

Voting

20 votes
(@colindolphin)

MSP Remote Monitoring & Management

Do not add redundant Defender Check at install time

Currently, when installing the agent max will automatically add the Windows Defender antivirus checks.

 

These checks should not be added when the agent is also configured to deploy MAV. When MAV is deployed, Windows disables Sefender and we are left with the failing checks that have to be deleted manually.

Voting

35 votes