MSP Remote Monitoring & Management

Auto approve and auto block patches by Vendor/Product

We really need to be able to auto approve patches for a particular vendor or product. For instance, auto approve all patches for Adobe products or auto approve all Java patches. Right now we can only choose to auto approve ALL non-microsoft patches that fall into a specific severity (critical, important, etc).

Submitted by (@jamie.ausenbaugh)

Voting

356 votes

MSP Remote Monitoring & Management

GFI MAX Site installer/Remote Desktop installer for Mac

It'd be very nice if there was a Mac-compatible site installer and remote worker installer package as there is for Windows.

 

With 100s of workstations to add to GFI MAX, it's a real difficulty to require us to go from machine to machine registering each with the site.

 

I can already deploy the installer over Remote Desktop, but can't automate the registration.

Submitted by

MSP Service Desk

GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »

Submitted by

MSP Remote Monitoring & Management

Client Bypass of Web Protection

Would like for the end-user have ability to request a whitelist or whitelist a blocked website themselves. This can be done by clicking on a "Proceed Anyway" button, submitting a built-in whitelist request form, or bypass by entering their dashboard credentials. A check box could be available indicating "I understand this website was being blocked for my protection and wish to proceed anyway."

Submitted by

MSP Remote Monitoring & Management

Do not add redundant Defender Check at install time

Currently, when installing the agent max will automatically add the Windows Defender antivirus checks.

 

These checks should not be added when the agent is also configured to deploy MAV. When MAV is deployed, Windows disables Sefender and we are left with the failing checks that have to be deleted manually.

Submitted by (@colindolphin)

MSP Remote Monitoring & Management

ALL WMI counters

It would be nice to be able to scan all registered WMI-counters/-instances instead of only the performance monitoring ones. If for instance an SQL-server needs to be monitored on the SQL-information and not the CPU/MEM alone, we can't use this performance monitoring check for this.

In short, can WMI-monitoring be extended to a much higher level?

Submitted by (@bleenen)

MSP Backup & Recovery

Reports and status checks for Local Speed Vaults

The Local Speed vault needs to have some reporting or alerting available in order to manage space, alert on failed writes to devices, etc. In many cases, this service will be used outside of RMM and the ability for the backup provider to discover hardware issues. So it is imperitive that local speed vaults be checked for consistency, compared against cloud storage and reported on separately from the online storage status. ...more »

Submitted by (@cjdavis618)

Voting

17 votes

MSP Remote Monitoring & Management

Managed Online Backup Reports

There must be a report like the IASO report for the clients who only use MOB. The default daily/weekly report does not contain the preferred information. So, the MOB client must be able to set the email address of the end user and sent a report like we know from IASO backup. This is a must to sell this product to customers.

Submitted by (@frenk.piekema)