MSP Remote Monitoring & Management

Add Check Info to PSA-created ticket description

It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »

Submitted by (@benhooper)

MSP N-central

NCentral billing time to PSA only if self healing is successful

Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. ...more »

Submitted by (@acantwell)

MSP Remote Monitoring & Management

Improve PSA Entity Mappings - Auto-Map

The PSA Entity Mappings is very time consuming for creating new PSA Entries (or at least for Autotask it is). Each drop-down menu takes time to load, etc.... To map 100 devices or so, takes anywhere from an hour to two if you are creating new PSA entries and want to map them to products. The Auto-Map currently isn't helpful as you can only apply "everything" that is unmapped to a single product, which doesn't make ...more »

Submitted by (@sruliwolff)

MSP Remote Monitoring & Management

Change PSA settings


if you want to change your PSA credentials for the Autotask sync for example, you've got to deinstall the PSA integration and reinstall it with your new credentials. That way all linked tickets are broken and you create a new integration instead of keeping the existant.

A change of PSA settings should be possible without loosing data.

MSP Remote Monitoring & Management

Send email reply to clear failed checks/alerts

It would be very cool if we could simply reply to alert emails to clear alerts in GFI Max. This feature might include special syntax in the subject of the reply to clear, edit check, delete check etc. Body of the email could be appended to the notes for the cleared check. Not sure how security of the feature might be ensured, maybe something like a special bcc email address that can be reset as needed within the dashboard? ...more »

Submitted by (@config4)


6 votes