When tickets are created in Autotask, from failed checks, could there be a way to "Take Control" right from the ticket? That way we could remain in Autotask and have a screen with the GFI wall chart displayed.
Enable Sites to be passed into ConnectWise under the Location column via the PSA API.
Allow the option for DSC errors to either create a new ticket or update an existing ticket.
without the option of creating a new ticket, the previous ticket is opened and still assigned to the same technician if the problem happens again, no matter the time scale.
Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »
I want to be able to close a GFI created ticket in Autotask and this clear the check in GFI automatically. At the moment the check remains open even though it shows the ticket in Autotask has closed. So Technicians need to remember to clear the check manually after closing the ticket.
It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »
Is it possible to expose a web API for Maxdesk so that new ticket notifications can be fed into Slack. Just about every other cloud servicedesk now has that ability.
In order to divide up the types of tickets we use and work on, we utilize the Ticket Category pretty heavily in Autotask PSA. N-Central does not support or recognize this as an option or selection when pushing tickets to Autotask. I'd like for this to be supported.
Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.
I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.
Ability to perform agreement mapping from Max to Connectwise for Asset tracking and ticket creation
The PSA Entity Mappings is very time consuming for creating new PSA Entries (or at least for Autotask it is). Each drop-down menu takes time to load, etc.... To map 100 devices or so, takes anywhere from an hour to two if you are creating new PSA entries and want to map them to products. The Auto-Map currently isn't helpful as you can only apply "everything" that is unmapped to a single product, which doesn't make ...more »
I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »