MSP N-central

Submitted by (@acantwell)

NCentral billing time to PSA only if self healing is successful

Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. ...more »

MSP Remote Monitoring & Management

Submitted by (@benhooper)

Add Check Info to PSA-created ticket description

It would be nice if MAX RemoteManagement was to include the failed Check Info in the PSA-created ticket. For example, a Symantec Backup Exec 2010 R3 job failed and the ticket's description was as follows: "Check Failed: Backup Check - Symantec Backup Exec 2010: One or more jobs failed" However, the check's Check Info included the following: "14-May-2015 03:38 AM: TapeBackup Complete with exceptions 14-May-2015 03:38 ...more »

MSP N-central

Submitted by (@mschmit)

Ability to alert on Outdated Agents

Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.


I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.

MSP Remote Monitoring & Management

Submitted by (@sruliwolff)

Improve PSA Entity Mappings - Auto-Map

The PSA Entity Mappings is very time consuming for creating new PSA Entries (or at least for Autotask it is). Each drop-down menu takes time to load, etc.... To map 100 devices or so, takes anywhere from an hour to two if you are creating new PSA entries and want to map them to products. The Auto-Map currently isn't helpful as you can only apply "everything" that is unmapped to a single product, which doesn't make ...more »

MSP N-central

Submitted by (@prejay)

"Failure to Create Ticket" Alert Emails to include details

I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »