MSP Remote Monitoring & Management

Monthly and scheduled reports

Reports are about showing the value of the service to the customer. As IT business owners we need to automate as much as possible. I would like to see automated monthly reports that contain all the other reporting mechanisms like workstations, patch management, remote support, automated task report, device hardware/software inventory, bandwidth/performance etc. This way the customer can see everything the service does ...more »

Submitted by

MSP Remote Monitoring & Management

CUSTOM CLIENT REPORTS

Right now I am having to take screenshots of the dashboard in order to show things like Last Logged On User, Last Response, and other information my clients want and not some other things that are included by default in the reports. THIS IS TIME CONSUMING and doesn't look nice. My competitors can do this and it makes it hard for me to compete on that level. When can we get custom reports?

Submitted by (@bigskycs)

ControlNow

Report Options

The fact that there are only five total reports is pretty bad. Most reports focus on potential issues but none show results. Why are there no reports that show how effective GFICloud is? I'd love to show Management how many threats have been stopped and how many computers have been patched since GFICloud was implemented. But I can't - I can only tell them to trust me. Would it really be that challenging to add another ...more »

Submitted by

Voting

66 votes

MSP Remote Monitoring & Management

Client Access to Web Protection Reports

If the web protection reports part of the web protection module in RMM could be accessible by our clients via the client dashboard it would save us a lot time having to email our clients the reports. They could then monitor the reports themselves. Or perhaps if this is not possible, GFI could provide a way to automate the sending of the web protection reports on a daily/weekly/monthly basis to our clients.

Submitted by

Voting

56 votes

MSP Remote Monitoring & Management

Please include Computer DESCRIPTION field in notices and reports

Emailed Notices such as Patch Failures, etc AND canned Reports (such as Critical Events, Automated Tasks, Antivirus Threat Report, Antivirus Quarantined Report, Asset Tracking Client Inventory Report) often list SITE and DEVICE Name BUT they do not print the "DESCRIPTION" next to the workstation/device name on the report or Alert (even though there is space to do so). There is no reason not to include the Description ...more »

Submitted by (@asimpson)

MSP N-central

Add reason for patch decline

during the patch decline process we'd like to have a field to notate why it was declined and have that show up on all the patch reports. We have to keep track of declines, their reasons and ticket numbers for clients, and in Kaseya we could just enter that information into the system while declining it and report on it. Would be great to see this functionality in N-Central.

Submitted by (@wmorgan)

MSP Remote Monitoring & Management

MAV - Automatic Report Delivery of Removed Threats

I would like the option to schedule an automatic monthly report that can be emailed out to my MAV clients that shows what has been quarantined/deleted.

 

The current report that can be manually generated is very useful, but an option to send it out automatically would make this scalable at a much larger level.

Submitted by (@ianbadeer)