MSP Remote Monitoring & Management

Add button to interface to restart a windows service

Hi,

please include a button to make it possible to restart a misbehaving Windows service with one click. At the moment the only way to do it remotly without TakeControl is to crate an automated task for one machine only. That means of course that you have to disable the automated task management via the site. And you have to remember to reenable this at the end of the day...

Submitted by (@linksystem)

Voting

47 votes

MSP Remote Monitoring & Management

Bitdefender service restart timeout

The default restart timeout on all bitdefender services currently is set on 720 minutes, meaning that when te service fails to start or crashes it takes 12 hours to restart.

 

It is however possible to change the services from the dashboard, however, a default value of max 60 minutes would be mucht better since there is no way to mass edit the Bitdefender services yet.

Submitted by

MSP Remote Monitoring & Management

Windows Service Check - Triggered Services

On Windows 2012 Microsoft changed the windows update server to 'automatic - triggered start'. What happens is the service starts when needed and when no more work is to be done the service shuts down. The problem is that when the Windows Service Check - Windows Update is running an alarm is being generated because the service is not running. Looks like Microsoft changed the design of many services to be triggered services ...more »

Voting

14 votes

MSP Remote Monitoring & Management

Agent initial scan improvement

Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »

Submitted by (@mstein)

MSP Remote Monitoring & Management

Add Windows Service Check - Service Dropdown

The fact that the services drop down list is unsearchable is unforgivable. This is especially apparent when there are thousands of services when creating monitoring templates. There needs to be a way of filtering / searching for checks using a searchable drop down which is a standard UI element.

Submitted by (@markscottuk)

MSP Remote Monitoring & Management

Set Monitoring service tiers

The majority of our customers take 24x7x365 monitoring and as such we receive alerts through the night for them via SMS. We have some customers who only pay for 8x5 working day support and we would like to stop alerting outside of office hours. Currently, as it stands, I have to move the SMS number from the root of the alert settings dialog and populate all my 24x7x365 clients with this information. As an added ...more »

Submitted by (@markscottuk)