MSP Service Desk

Submitted by (@j.suckow)

Embedded Images preview in incoming Mail and the Knowledgebase

It would be nice to be able to embed Images to the Servicedesk

 

Currently the functionality for Mails with embedded images is that these do get attached when the Mail is converted to a Ticket.

 

In the Knowledgebase visual articles are not possible and the Images can only be Attachments.

MSP Service Desk

Submitted by

GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »

MSP Service Desk

Submitted by

Max Service Desk - SLA working hours

Allow SLA's to only apply during the customers working hours not ours. We have lots of breaches outside of these hours and we cannot resolve the issues because the user has gone home. For example we support schools which are approx. 9-3. if they raise a new ticket at 2:45 then leave it would be pointless escalating/breaching the issue at 4pm just because we cannot get hold of the users.

MSP Service Desk

Submitted by (@rrkramer)

New Ticket Updates

we have at any given time, 100+ tickets open in our company. Sometimes it is hard to find tickets that customers/ticket owners have responded to. Would be nice to be able to have tickets that customers have responded to show up at the top. I know that there is a red flag, but this is assuming that you cleared all red flags. What do other people think about this?