1) Get rid of current Remote Support Viewer and integrate TeamViewer Quick Support (for Desktops, Servers and Mobile Devices). Being able to provided Branded AdHoc support is a great introduction for the full MSP service we can all offer customers and prospects. 2) Branding for TeamViewer, (and QuickSupport) it already exists 3) Integrate TV for Mobile devices with the new MDM solution 4) Work properly to allow clients ...more »
It would be great if there were more flexible options for remote control within GFI Max. For example, we might want to license Team Viewer separately for all of our remote support needs (on the fly support, meetings/presentations), and it would be really great if we could use our own Team Viewer 7 license integrated with GFI Max instead of the bundled Take Control version of Team Viewer. It would also be nice to have ...more »
It would be really helpful to have the Team Viewer Host passwords for the client workstations. We often have customers who need a remote control software for their own use. Team Viewer Host is already installed on their machines but we can't use it because the passwords are encrypted. This requires us to install another remote control software on the client like LogMe In which I think is a wast of resources and potentially ...more »
GFI has always been about branding by the MSP, but even though GFI owns TeamViewer, and a lot of us have paid for branding on the portal, TeamViewer remains unbranded.
Please allow branding of TeamViewer.
It would be nice to utilize the Teamviewer Custom Quick Support for customers that are remote. This could replace remote support.
When remotely in a computer and need to reboot it a reconnect when available window pops up (teamviewer). If you hit the reconnect and the computer comes back online it says the password is incorrect and wont connect again. This works if you are using teamviewer without the dashboard.
Team Viewer or Max needs to have some way of telling the the support tech whether the user is actively using the Workstation before we remotely connect. For example LogMeIn Pro before remote connection gives the tech the information "The host computer keyboard and mouse have been inactive for 1 days" Can this be accomplished in Teamviewer or GFI so the technician knows whether they are taking over a machine in use or ...more »
it would be nice if you could enter an additional password for the take control host in the Dashboard (settings for take control).
So the Agent would be directly available with the second password for other supportes which are using teamviewer.
In addition it would be good if you could see the currentyl addressed Teamviewer ID in the Summary.
Integrate with the registered version of Teamviewer, so that my custom agent with my logo is used instead. This way security updates and other features are available faster and I have full Ipad functionality now, instead of later.
Upgrade Take Control / Team Viewer to version 8, typically the older versions flag up on vulnerability scans and it would be great if GFI could maintain that Team Viewer is kept up to date via the regular agent roll releases.
At the moment, if you set a local password on the customized teamviewer installed by the gfi agent when you have take control enabled and want to use this to give access to someone they can only use it for 5 minutes. Probably not very well explained but often I would like to give access to a computer to a 3rd party for various reasons and using teamviewer is not possible the way it works at the moment so I have to ...more »
When there is a problem with any part of the system behind the services we provide our clients, why doesn't GFI let us know right away and keep us apprised of the status? For example, since last week TeamViewer 9 (Take Control) deployed automatically (by default) but it does not uninstall TV8 and consequently client's are seeing "Another instance of TeamViewer is already running. Please close this instance before restarting ...more »