MSP Remote Monitoring & Management

Add more info for "Hacker" check rather than just # of attempts

I notice that the DSC hacker check is able to report on the number of attempts that have occurred over the past 24 hours. However, it would be nice that the hacker check would show a summary of what user name(s) caused the authentication or login failure and associate that account with the number of attempted failures Also, it would be nice to see what time the failures have occured during the day. This would be ...more »

Voting

615 votes

MSP Remote Monitoring & Management

Global modification of 24x7 & DSC check-in interval required

currently if i want to change the 24x7 frequency check interval or DSC run time for multiple devices, i have click on each individual workstation or server and make the modification manually. this is ideal for working on on few devices at a time, but currently i have a need to change over 190 workstations 24x7 frequency intervals, but find the manual method will take too long. there should be a global or group option ...more »

Voting

119 votes

MSP Remote Monitoring & Management

Ping Time Check

I would love to be able to monitor a ping time response for some sites, a few sites have problems with their internet connections and some using Citrix suffer from anomalies with their routers. I ping time check could alert us to degradation on the link or a problem with a router. Example: If ping time response is over 150ms for 5 consecutive pings, send alert. But allow the time and number of pings to be selected by ...more »

Voting

121 votes

MSP Remote Monitoring & Management

Time Machine monitoring in Mac OS X agent

Reporting the status of Apple's built-in Time Machine backup would be a top feature for me.

 

Apple displays the status of the service on the Menu Bar so it may be possible to get this with a script, but I would be great to have this monitoring standard.

 

Given the average Mac user view of viruses, backups and patches will be a bigger driver of monitoring.

Voting

39 votes

MSP Remote Monitoring & Management

Managed AV - directory/folder exclusion from being scanned

I have a client who has had a third party install some software and request that a particular folder on the hard drive be excluded from AV scans (on access real-time scans). The concern the software vendor has is that when their database file gets large (500MB and over) that scanning it by the AV program will affect performance. This file will be accessed across the network by multiple machines and change on a frequent ...more »

Voting

20 votes

MSP Remote Monitoring & Management

Technical Support needs improvement...

although we are giving the option of sending technical support request via e-mail....i would like to have a better method of managing all tickets i have requests for or may be currently corresponding with. the problem i have is even though i get a response, i have no idea, which e-mail they are responding too or issue that they maybe referring to, since i get numerous e-mails daily. any email i send don't necessarily ...more »

Voting

32 votes
(@johnjorgensen)

MSP Remote Monitoring & Management

Time

Windows is quite dependent on the time is correct on all servers and workstations to authentikationen works. I now have a couple of times experienced that vital servers came up with the wrong time, and thus laid the network down. I could use to good game management tool could cause errors if the servers according to their time zone was out of sync with more than 5 minutes for example. That brings us to another problem ...more »

Voting

24 votes
(@shieldedge)

MSP Remote Monitoring & Management

Time Windows for checks

24/7 Checks should have a time window (start and stop times). WHEN a check is applied is as important as WHAT it is checking.

Things change. It may be that your server behaves differently during a single period of the day... or it may be several profiles for different parts of the day. Either way, if each check had a time element, the flexibility to write appropriate checks would be handled.

Voting

16 votes
(@neotech)

MSP Remote Monitoring & Management

Add Clock Check check to detect erroneous clock settings

If a user inadvertently or purposely changes the date/time on a machine, it can cause the agent reporting and other checks to report erroneous results. The agent should include the local time as a part of the reporting to the host which should compare that to the reception time. If there is a significant discrepancy (more than a couple of minutes), it should be flagged as a possible clock error. e.g. changing the date ...more »

Voting

17 votes
(@bleenen)

MSP Remote Monitoring & Management

Alert on old overdue machines

It would be an extra service to partners if an Agent did not report back in the past number N days. For example you could set this to 1 or 10 (defined by partner). If this machine did not respond back within that time, the alert is send that this machine was offline for more that 1 or 10 days. It is not to notify them of a server that's not there, but to avoid paying for nodes that are not there anymore. This is helpful ...more »

Voting

12 votes
(@devincampbell)

MSP Remote Monitoring & Management

Lower check time for servers

I have some servers that I want to monitor, but can't justify the cost. These servers are not mission critical and don't really need to check in every 15 minutes. It would be nice to have the option of having a server check in every hour at a reduced cost. One customer in particular has a virtual environment running Windows Datacenter. That license allows for unlimited virtual machines, but each time we spin one up, we ...more »

Voting

12 votes
(@mclscott)

MSP Manager

Improve formatting in the Time fields

When entering timings into a ticket such as start time and finish time, I've found the formatting to be a little bit too finicky. The need to specify whether it is AM or PM (not being able to just continue entering and have it pick up automatically), and that it seems to hate lack of spacing between the time and whether it is AM or PM is a l (8:30AM is invalid, where 8:30 AM is fine). The other aspect that I think would ...more »