MSP Manager

Faster Development on Suggested Ideas

I hate to post this here but I think we "customers" might all agree... Seems all the ideas "In Progress" have been "In Progress" for some time. This system shows, at least to me, only 1 completed idea, and one closed idea. There are tons of great ideas that people have submitted for the system but the only ones in progress are dated between December 2016 and June 2017. Are ideas being accepted and implemented but not ...more »

Submitted by (@swampfox)

Voting

19 votes

MSP Manager

Ticket request left in queue if ticket created in mobile app

If I create a ticket from a ticket request in the mobile app, it creates a ticket as expected, but the original ticket request remains in the queue. I have to log into the web interface to go back into the ticket request and merge it with the ticket I created from the request in the app. This introduces a risk that another tech will create another ticket from the same request and we'll be working from duplicate tickets. ...more »

Submitted by

Voting

3 votes

MSP Remote Monitoring & Management

Ability to Change Timezone in Hosted N-Central

The Hosted N-Central environment shows all time in Australia's eastern timezone. This is a pain for us outside of Australia in other countries. 1. The time in the top-right of the N-Central page is incorrect 2. The time shown in any logging is incorrect 3. With this time incorrect, it creates high risk of error when interpreting the logging, trying to troubleshoot issues with things such as scheduled tasks. Cheers Travis ...more »

Submitted by (@tenchinz)

Voting

0 votes

MSP Manager

Reduce the number of logins we require, starting with this one..

We now have to maintain at least 5 different user accounts for 2 SolarWinds services:

N-Central

MSP Manager

NRC Resource Centre

The new support ticket helpdesk

This new suggestions site.

 

I'd suggest that you implement single sign-on and rationalize the number of different sites you are maintaining.

Submitted by (@bluecomp.jim)

Voting

0 votes

MSP Remote Monitoring & Management

Changing TeamViewer ID used by the Dashboard

We often have the problem, that we can't connect with TeamViewer over the dashboard, it tells us, that TeamViewer is not running on the server or that the TeamViewer ID isn't used. The direct connection with TeamViewer works.

 

It would be very convenient if you could view and change the TeamViewer ID used by the Dashboard.

Submitted by (@lapiver)

Voting

1 vote

MSP Service Desk

Status on MaxDesk - has developement stalled?

We rarely see updates for MaxDesk anymore, seems like it has been put on hold for a while now. It would be nice to know if anything is happening behind the scene, like a roadmap or just a quick update on upcoming features on http://status.maxfocus.com/category/max-servicedesk/. (Last update was January 2015). Some changes has happened, this I know, but we need to know how you see the future of MaxDesk. Maybe this could ...more »

Submitted by (@arufu.me)

Voting

1 vote

ControlNow

Construction Dispute Avoidance and Resolution 101

Construction companies, like any other companies in the world, always have existing disputes. The construction industry even released a construction industry guide to dispute avoidance and resolution last October 1, 2009. With Axis Capital Group which is a construction company based in Singapore and has branched out to Jakarta, Indonesia has followed the following methods in solving disputes: 1. Mediation: Mediation ...more »

Submitted by

Voting

0 votes