Mail Assure

Log bounced from MailAssure who aren't in Incomi>LocalRecipients

MSP migration to MailAssure miss some local recipients and we cannot use any Incoming > Log Search (preview and normal) for loging bounced mails from MailAssure. Our employers customers receive #5.5.0 errors in NDR but we even not know WHAT ALIAS/ACCOUNT haven't a proper entry in "Local Recipients". The same situation is with a "Others > Compose email" who can send UNTRACKED e-mail with MSG ID e.g. : E1fME5T-0002NY-2B@master.antispamcloud.com ...more »

Submitted by (@network)

Voting

1 vote

Mail Assure

"Email me this report" (Rightaway & AtGivenDate) not work !

I do many of test and those reports not send any mails. *Recipient: lokal user, remote domain user - not work. *Sender: empty, local/remote mail or no-reply@antispamcloud.com or no-reply@my.swmailassure.com - not work. but "Repeat" sometimes send mails and sometimes not send mails where a data exist and the "Skip sending if there are no results" is not active. Your cron is not working? You better read what is NTP. In ...more »

Submitted by (@network)

Voting

1 vote

Mail Assure

status.solarwindsmsp.com allow to subscribe to Mail Assure only

Notification turn on at https://status.solarwindsmsp.com/category/mail-assure/ shoud be selective only to MailAssure product. You can doit at Status Services page then please let this happent at Weekly Realease News too !.

Additional was be perfect if you can add RSS or mail information at Q&A https://support.solarwindsmsp.com/portal/answers .

Submitted by (@network)

Voting

1 vote

MSP Manager

Faster Development on Suggested Ideas

I hate to post this here but I think we "customers" might all agree... Seems all the ideas "In Progress" have been "In Progress" for some time. This system shows, at least to me, only 1 completed idea, and one closed idea. There are tons of great ideas that people have submitted for the system but the only ones in progress are dated between December 2016 and June 2017. Are ideas being accepted and implemented but not ...more »

Submitted by (@swampfox)

Voting

19 votes

MSP Manager

Ticket request left in queue if ticket created in mobile app

If I create a ticket from a ticket request in the mobile app, it creates a ticket as expected, but the original ticket request remains in the queue. I have to log into the web interface to go back into the ticket request and merge it with the ticket I created from the request in the app. This introduces a risk that another tech will create another ticket from the same request and we'll be working from duplicate tickets. ...more »

Submitted by (@ben.dvs)

Voting

3 votes

MSP Remote Monitoring & Management

Ability to Change Timezone in Hosted N-Central

The Hosted N-Central environment shows all time in Australia's eastern timezone. This is a pain for us outside of Australia in other countries. 1. The time in the top-right of the N-Central page is incorrect 2. The time shown in any logging is incorrect 3. With this time incorrect, it creates high risk of error when interpreting the logging, trying to troubleshoot issues with things such as scheduled tasks. Cheers Travis ...more »

Submitted by (@tenchinz)

Voting

0 votes

MSP Manager

Reduce the number of logins we require, starting with this one..

We now have to maintain at least 5 different user accounts for 2 SolarWinds services:

N-Central

MSP Manager

NRC Resource Centre

The new support ticket helpdesk

This new suggestions site.

 

I'd suggest that you implement single sign-on and rationalize the number of different sites you are maintaining.

Submitted by (@bluecomp.jim)

Voting

0 votes