I hate to post this here but I think we "customers" might all agree... Seems all the ideas "In Progress" have been "In Progress" for some time. This system shows, at least to me, only 1 completed idea, and one closed idea. There are tons of great ideas that people have submitted for the system but the only ones in progress are dated between December 2016 and June 2017. Are ideas being accepted and implemented but not ...more »
If I create a ticket from a ticket request in the mobile app, it creates a ticket as expected, but the original ticket request remains in the queue. I have to log into the web interface to go back into the ticket request and merge it with the ticket I created from the request in the app. This introduces a risk that another tech will create another ticket from the same request and we'll be working from duplicate tickets. ...more »
Just looking for any response from anyone at Solarwinds that they actually look at this list last comment was in April so just checking to see if we are putting time in to something that doesn't matter.
We now have to maintain at least 5 different user accounts for 2 SolarWinds services:
NRC Resource Centre
The new support ticket helpdesk
This new suggestions site.
I'd suggest that you implement single sign-on and rationalize the number of different sites you are maintaining.