MSP Manager

Ideas for MSP Manager

MSP Manager

Faster Development on Suggested Ideas

I hate to post this here but I think we "customers" might all agree... Seems all the ideas "In Progress" have been "In Progress" for some time. This system shows, at least to me, only 1 completed idea, and one closed idea. There are tons of great ideas that people have submitted for the system but the only ones in progress are dated between December 2016 and June 2017. Are ideas being accepted and implemented but not ...more »

Submitted by (@swampfox)

Voting

19 votes

MSP Manager

Ticket request left in queue if ticket created in mobile app

If I create a ticket from a ticket request in the mobile app, it creates a ticket as expected, but the original ticket request remains in the queue. I have to log into the web interface to go back into the ticket request and merge it with the ticket I created from the request in the app. This introduces a risk that another tech will create another ticket from the same request and we'll be working from duplicate tickets. ...more »

Submitted by (@ben.dvs)

Voting

3 votes

MSP Manager

Reduce the number of logins we require, starting with this one..

We now have to maintain at least 5 different user accounts for 2 SolarWinds services:

N-Central

MSP Manager

NRC Resource Centre

The new support ticket helpdesk

This new suggestions site.

 

I'd suggest that you implement single sign-on and rationalize the number of different sites you are maintaining.

Submitted by (@bluecomp.jim)

Voting

0 votes