The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »
I turned on Network Management at a client I took over, and discovered that some devices had SNMP turned off. I went into each one and re-configured the settings. I'd like to re-run a device query so that I can pick up the extended monitoring checks offered by SNMP.
I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.
SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.
There is no option to bulk edit the "Use Discovered Name" option of devices. It can be modified on individual devices. It can also be changed for all devices in the defaults. But you can't filter and edit this option on multiple selected devices at once. Having this feature would make management of devices easier.
There should be an option to set an expiration for Site installation packages. Or limit use to how many installs before it forces you to create a new one.
Create a custom report for the ticket and who has created it
API Access to utilize for custom reporting
TeamViewer charges to upgrade to newer versions.
Third Party patch just updates to the latest version, it has no way to update builds with minor updates.
Example, updating 11.0.119005 to v11.0.133222
Need to build third party patch much like AVD where it has Update and Upgrade options to support this behavior.
Looking for the ability to set level of access within Take Control itself (being able to lock out other tabs within the Take Control Application).
Example, have a new technician in the company using Take Control with a client and limiting them to just the Remote Desktop tab of the application.
It would be helpfull if it was posible to use "Asset tracking - software" to deinstall programs/applications on a computer.
Right click on software under "Name", confirm deinstall, with or with out reboot.
It would be great to have a timestamp somewhere in the endpoint status pane or system information pane which shows when the last time the agent was connected. "Last Seen on" DATE "(Offline for the last" RUNNING OFFLINE TIME) So it would look like this when an endpoint loses it internet connection, turned off, or goes to sleep: *Last Seen on 11/13/2018 at 12:22pm (Offline for the last 1day 3hrs 26mins)* Last boot-up ...more »
Our partners are requesting that we give them the ability to reset 2FA if their user lost the recovery key. Currently, our process is to contact support to reset the account and setup 2FA again.