We have a requirement for customers we support to provide there IT team with the same helpdesk as ourselves. However we would need them to be able to have there own helpdesk area with the ability to escalate tickets to our helpdesk but the original ticket remain in there helpdesk area. The customer helpdesk needs to have the ability to utiize there own mailbox for support requests sent to there team and also use the ...more »
Add a predefined script in the Solarwinds RMM solution to install programs on Mac.
please add the option to open the Backupmanager remotely without a Password - and locally with one.
Add two options for passwords for remote access and for local access
There is not enough information reported in Managed Patch Automated Tasks, and in the Automated Tasks Reports.
I would like a more granular report for Managed Patch regarding updates/patches installed after Managed Patch runs on a device.
On older Mac versions, there was the ability to run Manual Maintenance Tasks on the local device. This functionality seems to have been taken away in the latest Mac Agents, and I would like this to be brought back for Mac Agents.
i would be nice to show the device count from the Customer view under Administration menu.
for me it makes i easier to see which customers acutally have any devices in ncentral and if they should be deleted?
We have been a long time N-Central customer. Our backups are 15Gigs at the moment. When we have to restore, a call to support to help us FTP the backup onto the new N-Central server in order. Would be nice to lift this limit. I understand that there are space limits but on a new server it should be able to handle any size file theoretically.
I would like to have a 24x7 check or DCS check maybe of HARDWARE/SOFTWARE modification. Depending of the use case is important to know. Example: a not authorized people to modify, unfix or install/unistall a hardware/software without authorization. And possibility of a report of what HARDWARE/SOFTWARE was modificated.
Currently NetPath measures latency but not packet loss. It would great to include debug mode as well as report on the packet loss.
From old CMC you are able to see TOTAL Size of the used storage per Customer and also on each devices. This is very useful when we are selling the license as a pool license. But i don't see this TOTAL Size of the used storage per Customer in the new Web portal https://backup.management anymore. I would love to have this feature back in the Web portal. Thanks. It can be appear in any way: Dashboard - Selected Customer ...more »
There should be a function that allows users to get e-mail reminders when a new agent install is detected on the dash. The customer had indicated to me it's sometimes difficult to keep track of new devices for accounting purposes when his techs install new devices and e-mail reminders would help them keep track of this for their backend accounting purposes.
Currently, built in reports can only pull three months worth of data. I would like the ability to increase this to at least one year.