I would like to see a way to pull historical report of device actions. from CMC we can currently open device history and see either last 28 days or all sessions. Specifically, for SOX reporting, we have to show all backup and restore activity for 90 days. currently, I have to open the all session history and scroll to the start date of last quarter, highlight all entries to end date of quarter, and copy and paste. this ...more »
I would like to create a filter that list down devices that has an existing process running. There is no parameter available in the Filter. Can we have this option added?
Recently I needed to change the password on a probe for a client site. I go into Administation>Defaults>Appliance Settings>Credentials for one of our users. I change the Agent/Probe Password, select the Propagate check box, and click Save. When I go back into the screen and Show Password, the old password is still displayed. There is no indication that the change has been accepted or not. All I can assume is that the ...more »
Ability for the details of support request from the body of the email message to appear in Ticket Details section. When we get the email notification in Outlook, Ticket details is blank and we have to actually go into MSP Manager Help desk portal to view the details of the problem in the 'Response' section instead. Some of our technician are out on the field checking the support request via their email on their cell ...more »
Is it possible to add a name to a RDP session? If you have multiple RDP sessions now they all show as 127.0.0.1:randomport now... so you don't know which one is which customer.
I know other RMM (like Kaseya) use a way to add this, i think by saving it as a specific file name and start it from file, but not sure.
Need the ability to customize the Ticket Views layout to set as a either a default homepage layout or user's customized homepage by selecting the fields they wish to appear in the view or by selecting the view per customer or all customer..
Possibilidade de questionário que está configurado como obrigatório, seja excluído de um determinado grupo de pc's ou utilizadores/departamentos.
We are currently monitoring RHEL 7.3 os using N-central, we have configured nagent on server.
We are unable to monitor all the disk on overview page of Linux server, it showing only random disk.
Please help us to monitor all the disk on overview page of RHEL server.
Kindly find the attached screenshot for same.
I would like to extract custom status details from a service status in combination with the Hyperion API. With the class DeviceGetStatus I cannot retrieve the data I would like.
In our use case I want to get the status detail why a service is failing or succeeding. Like what CloudBerry jobs are running or what the status is.
Something that we've run in to here is that we currently use a remote access tool for our end users, and each user only has access to their own PC We had hoped that Take Control would allow us to replace this additional system, but two things stopped us. 1. In order to limit the user down to just their PC we'd need to create a site for each PC, a bit of a pain, but doable - however this then left us with a reporting ...more »
At the moment the main admin account can create additional admin account but unable to assign domains to those to management.
This feature is available in Spam Experts but not in Mail Assure which is based upon it. Please turn this feature on so MSP can easily assign new admin account to staff to manage selected domains.
Manually adding a customer / site allows for enabling the PSA integration, this option is missing from the API call.
Customers added with the API need to be manually enabled for PSA integration. Adding this option to the API call would save this unnecessary operation.