MSP Remote Monitoring & Management

Submitted by (@bowesit)

Update backup products

I've only been a subscriber for about 4 months. One thing that I liked about Solarwinds MSP was that all of the backup products I use are supported. However, BackupAssist is only supported to version 8 (two major revisions behind), the MSP version of CloudBerry is not supported. A new client ran Symantec BackupExec and while it is listed as supported, it too was too recent a version (apologies, I believe it was 12.x but ...more »

MSP Manager

Submitted by (@neil.furminger1)

Notes Field required in Contacts

We have the need to contact people not just by Phone or email, but via Twitter, Yammer, Skype or Teams, and we would like to add these contacts details to an individual contact

 

An extra field required in Contacts to store additional notes. Or the ability to add some custom fields so we can add social media contact, position, team or department etc. Would be real help.

MSP N-central

Submitted by (@jeff.devera)

Bug 8591 - (SF 10354) Suspend Notifications for Child/Parent

Bug 8591 - CUST: (SF 10354) Suspend Notifications forChildren of Failed Parent/Grandparent Partner: Advanced Logic Corporation Partners description of feature: Enhancement request 1 for n-Central - Suspend Notifications for Children of Failed Parent/Grandparent If a router looses connectivity on its serial/atm/isdn interface (which connects it to a frame network, the Internet, a private IP network, and ATM network, ...more »

MSP Manager

Submitted by (@erwin.saranillo)

Include ticket description in the notification email

Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.

Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,

so that the users can view the description without having to open the ticket in the MSP Manager portal?

MSP N-central

Submitted by (@fbermudez)

Rephrase Alert Status Title

Any chance you guys can rephrase the alerts for all statuses and drop "is" from the alerts? Please see below: From: Alert: Logical Drive (VMware) on localhost.localdomain is Normal To: Alert: Logical Drive (VMware) on localhost.localdomain (Normal Status) From: Alert: Logical Drive (VMware) on localhost.localdomain is Warning To: Alert: Logical Drive (VMware) on localhost.localdomain (Warning Status) From: Alert: Logical ...more »

MSP N-central

Submitted by (@dylan.oblena)

AV notification exclusion for specific file/file types

We'd like to have the ability to exclude alert notifications for certain scanned file/file types. This is for instances where a file type that is just ignored (e.g. ost, html, cab) are still logged but wont notify as "Present" status repeatedly. The Global Exclusion excludes the file/file type from getting scanned but we would prefer to still see it on the audit trail, that way it would still be included on the reports ...more »