User Periodic report for distribution lists shows the email address of the distribution list instead of the Actual senders address. case number Case Number: 00974598
For Service Desk ticketing product, customer has option to leave feedback when they receive a ticket update. Improve feature as follows:
1. Allow customer option to select if they want feedback to be anonymous, or not (presently it defaults to anonymous w/o option).
2. Allow admin to configure email notification for feedback, i.e. auto email to tech and/or tech's manager, etc.
We need a closed outages report to show the work that has been done for the client when monitoring checks fail in the RMM Dashboard.
i would like to see if from the active issues view, i select multiple devices and hit create ticket it would ask to make one ticket for all devices or separate ticket for each device. we use autotask.
Currently on our Role options, Direct Support tools can be setup based on Customer needs. The Settings page of the Device view has multiple products available for modification. Request is to isolate each component so that we could restrict an End-user Role to ONLY enable/disable AV Defender for example.
Partner Request -
Please have an option where you can make global rules that effect all domains in a mail assure account
On 99% of computers these CVEs are flagged as a threat. However the computers either don't have MSXML installed and or are fully patched. Customers seeing this report then think they are at risk when they are not, 5810 - MS13-002 - Vulnerabilities in Microsoft XML Core Services Could Allow Remote Code Execution (XML 4.0) (9.3) 5889 - MS12-043 - Vulnerability in Microsoft XML Core Services Could Allow Remote Code Execution ...more »
We really need an email alert when email into a customers email server is queued. This would provide a proactive approach to sorting issues with the mail server out.
Currently there is no way to change the date/time format of the TIME column in protection reports. This column doesn't use the default date/time setup chosen in the Admin level control panel, Settings page. It uses yyyymmdd (no dash or / )and then military time making it hard to read for my U.S. based customers, they are all U.S. based.
Please add the ability for us to send a custom popup when patches are about to be installed so that the user has the ability to defer patches ie 30mins, 1hr, 6hrs, 24hrs, etc. At times patches install themselves in the middle of a workday and in the case where the user cannot be interrupted this is VERY much unacceptable. The user should have the ability to at least defer 1 or 2 times so as to complete their workday ...more »
I feel like the ability to have keystrokes used to do things like bolding, italicizing, etc. are things that would be a nice quality of life change when making notes in cases, be it time entries, private notes, etc. It'd be a welcome addition to MSP's functionality.
It would be interesting to customize the text and logo of the email that is sent to the client.