MSP Risk Intelligence

Submitted by (@jcatsw4ideas)

RI Report consolidating or Enable Sharelink on Integrated RI

Currently the Integrated RI version allow us to create PAN, Vulnerabilities, and PCI reports corresponding to an Individual PC or Workstation. Which it is very helpful to have for granular or detail information to our Client. However General Manager and Manager of Operation begin to ask for a consolidate Report of all their Machine on a PDF file. Could you enable or created, on Integrated RI, an option where we can ...more »

MSP Remote Monitoring & Management

Submitted by (@christoph)

Patch Failure Report: exclude patches currently reprocessing

For a long time, we can set a number of times, how often a failed patch is beeing reprocessed befor it is considered as failed. However this is not reflected in the Patch Failure Report. Please give as a column and/or filter to exclude patches, which are currently reprocessed.

MSP N-central

Submitted by (@gen.lee)

Event Log - Multiple checks

Issue - I would like to monitor specific event logs for failures and specific words etc. I would like to do it with different thresholds and get failed state for particular event log check or for group of checks. Idea - If conditions are met and threshold is reached for particular check, the service will go to failed state, will be reported to PSA etc. To prevent infinite failed state, there should be option to configure ...more »

MSP N-central

Submitted by (@standeaver)

Update Asset info should update all information under Asset Info

Patches are listed under the Asset tab for the agents. I think running an Update Asset Information should update the patch information under that Asset tab. I was told that it does not do that by design. I have several instances where i have had to remote into workstations and patch them with the windows update because they would not patch through n-central and running an update asset information would not update the ...more »

MSP Service Desk

Submitted by (@sveint83)

Customer's email address

Re send the email response, which customers receive when sending email to the serice desk. Often the email comes from a web form, and then the server's domain is the sender. And then I have to change this and the result is that the customer does not get his automatic response.

 

Perhaps even better, if the answer is the address, can be registered as the customer's address, then the problem is solved :)

MSP N-central

Submitted by (@bingyu.tian)

password encryption for Mac scripts

Currently this is the situation the partner has to deal with: "Currently I have to use passwords in plaintext in my scripts, which are preserved entirely in the script directory of the application in Mac OS. Also, the URL to the script is in plaintext in the logs for the agent in Mac OS, and the script can be freely downloaded and observed by anybody with that URL, again exposing passwords that I am forced to record ...more »