MSP Manager

Submitted by (@erwin.saranillo)

Include ticket description in the notification email

Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.

Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,

so that the users can view the description without having to open the ticket in the MSP Manager portal?

MSP N-central

Submitted by (@fbermudez)

Rephrase Alert Status Title

Any chance you guys can rephrase the alerts for all statuses and drop "is" from the alerts? Please see below: From: Alert: Logical Drive (VMware) on localhost.localdomain is Normal To: Alert: Logical Drive (VMware) on localhost.localdomain (Normal Status) From: Alert: Logical Drive (VMware) on localhost.localdomain is Warning To: Alert: Logical Drive (VMware) on localhost.localdomain (Warning Status) From: Alert: Logical ...more »

MSP N-central

Submitted by (@dylan.oblena)

AV notification exclusion for specific file/file types

We'd like to have the ability to exclude alert notifications for certain scanned file/file types. This is for instances where a file type that is just ignored (e.g. ost, html, cab) are still logged but wont notify as "Present" status repeatedly. The Global Exclusion excludes the file/file type from getting scanned but we would prefer to still see it on the audit trail, that way it would still be included on the reports ...more »

LOGICcards

Submitted by (@hromero)

Block Logic card viewing in client accessed dashboard

We would like to offer our clients the ability to use features of the dashboard, but have noticed that the default client role exposes the LogicCards to the client, and therefore basic details of our client base.

Can the ability to turn off LogicCard Access be included in the Permissions and Roles area of the dashboard?