This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the Ticket Desk Admin interface. It is clear that the ticket is still open...I don't need another exclamation point ...more »
Once you put a user in the 'optionally notify users' section, it should retain the user when you update the ticket.
Currently it is not possible (due the user intervention) to update firmware and drivers for example Microsoft Surfaces using N-Central Patch Management.
Installing other drivers via windows update would be an asset as well.
Although we do not believe this should be a feature request as installing firmwares and drives for the surface book via Windows Update is working as expected.
Hi the ability to make notes of what was done after a Take Control session in NCentral and then being able to pull this into a report to show the customer what actions were done by the technician would be great. Similar to TeamViewers notes when a session has ended.
We currently monitor over 400 devices that are operational in Malls, where if the unit goes offline we need to be proactive and respond to the unit.
Please can there be a filter option of Agent Check-In (Minutes)
I would like to be able to paste the password when i first start Remote Control.
We use complex passwords for our customers so an error is made very easy.
Only the copy-paste function at the login screen is not working, after we have logged in it works perfect.
It'd be helpful to be able to create a filter to show devices with 'update monitored address' not enabled. We can turn it on, but there's the possibility of it getting missed. Or a tech puts in a new computer and doesn't enable it. Or someone disables it (for whatever weird reason). We can filter for the 'Local IP' monitor not being on a device, but of course a device that has 'Local IP' doesn't necessarily mean that ...more »
Currently the way Backup Accounts are automatically named in RMM Backup & Recovery, it is tedious to figure out which registered account is assigned to which device in the dashboard.
If there is no direct sync of device names to backup account names, a possible workaound would be a user defined field, which we could manually populate with information, such as Client / Site and Device Name.
We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »
This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the RMM interface. I know the ticket is still open already...I don't need another exclamation point on the ...more »
I'd like to have the functionality to import contacts from N-Central into MSP Manager. We have a list with most of the users information via Domain User Management in N-Central however, we don't appear to have the ability to import them to MSP Manager.
Raise or remove the limitation for viewing all sub-folders within a folder when selecting an alternative restore location during restores.
Currently if there are too many subfolders not all will be displayed. This means in order to restore we need to use command line or restore to a different folder.
Please remove the limitation to allow all subfolders to be displayed. Even if it's paged.