MSP Service Desk

Submitted by (@seit01)

Manually clear a Red Flag in active ticket

This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the Ticket Desk Admin interface. It is clear that the ticket is still open...I don't need another exclamation point ...more »

MSP N-central

Submitted by (@andres.van.goozen)

Firmware and drivers are not updated

Hi,

 

Currently it is not possible (due the user intervention) to update firmware and drivers for example Microsoft Surfaces using N-Central Patch Management.

Installing other drivers via windows update would be an asset as well.

Although we do not believe this should be a feature request as installing firmwares and drives for the surface book via Windows Update is working as expected.

MSP N-central

Submitted by (@allen50)

Filter for "Update Monitored Address"

It'd be helpful to be able to create a filter to show devices with 'update monitored address' not enabled. We can turn it on, but there's the possibility of it getting missed. Or a tech puts in a new computer and doesn't enable it. Or someone disables it (for whatever weird reason). We can filter for the 'Local IP' monitor not being on a device, but of course a device that has 'Local IP' doesn't necessarily mean that ...more »

MSP Backup & Recovery

Submitted by (@mstein)

Custom Collumn in Recovery Console

Currently the way Backup Accounts are automatically named in RMM Backup & Recovery, it is tedious to figure out which registered account is assigned to which device in the dashboard.

If there is no direct sync of device names to backup account names, a possible workaound would be a user defined field, which we could manually populate with information, such as Client / Site and Device Name.

MSP N-central

Submitted by (@desiwren)

N-Central Reports with same name

We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »

MSP Remote Monitoring & Management

Submitted by (@seit01)

Manually clear a Red Flag in active ticket

This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the RMM interface. I know the ticket is still open already...I don't need another exclamation point on the ...more »

MSP Backup & Recovery

Submitted by (@benfitz)

Remove limitation in folders visible in Alt Restore browser

Raise or remove the limitation for viewing all sub-folders within a folder when selecting an alternative restore location during restores.

 

Currently if there are too many subfolders not all will be displayed. This means in order to restore we need to use command line or restore to a different folder.

 

Please remove the limitation to allow all subfolders to be displayed. Even if it's paged.