Providing feedback and feature requests Use the feedback form in the Management Console to tell us your thoughts, opinions and suggest new ideas about the product. 1.Click Feedback from the top right of the Management Console. 2.Explain your issue and request in the space provided and click Submit. 3.If you want to suggest ideas or vote for ideas that were suggested by other users, click ideas board. Submitting feature ...more »
Place a link to our Company Representative with their contact information listed so that we can easily contact them. For instance listed in RMM Under General Settings.
Besides, implementing this with RMM, LogicCards, MaxCommunity, ServiceDesk, Mail and Backup
Add: Support Portal, MAC MSP Portal, IdeaScale, and LogicNow University.
would like to be able to have computer name and system name side by side, also network view and remote desktop view
We need to be able to scan CD/DVD drives (Internal) either by right clicking in the drive and having a scan option or have them automatically scanned when inserted
Is it possible to add System Mechanic Business updates to ControlNow patch service?
ControlNow Monitor needs to be able to monitor the disk space of attached volumes - for example Clustered Shared Volumes are mounted as folders.
It would be really helpful if we could allow users to select the groups they receive alerts for. In larger organizations where different departments are managed by different staff this will be useful. Especially where it's across multiple sites.
Being able to detect when a USB device was used and if it was used for downloading information would be helpful in safe guarding sensitive corporate information.
Have a feature that allows global/group changes to monitoring checks. The device by device changes are not feasible where there are a lot of devices.
In the control now console where you can see your list of PCs it would be very usefull to see the last or currently logged on user on that screen. The information is already available because when you click on a PC it shows it to you in the next screen. But uysing it as a help tool it would be very useful when UserA Calls to be able to see at a glance which PC user A was on without having to click each one. This should ...more »
There needs to be a way to set the priority. Like if I would chose low/medium/high. If I set it to low it would use the less resources possible and High would use the highest. That way you can decide the impact on the users.