Hello guys again, I created this more than 2 years ago and nothing changed. We definetely need language support in Service Desk. IT technician can use enghlish, why not... but our customers not! Maybe just editable customer portal content and UTF-8 support would be nice! Than everyone can edit texts in portal by own. As I write in another idea - we are in 21 century and lot of Service Desk alternatives can do the same ...more »
MSP Service Desk
When assets are deleted from remote management, they are not removed in servicedesk, causing duplicates when agents are reinstalled.
Which causes issues when invoicing by asset.
It should be posible to set a time minimum when entering a case entry for a customer using "Hourly Rate"
Fx. working with a ticket in 5 min.
Hourly rate for the customer = 800
Time minimum for an entry (even used time is 5 min.) will automatik be set to => 15 minutes = 200
If working 25 min. price should be 200 as well.
The minimum should apply to time entry below 15 min.
Can we somehow get SD to allow us to have multiple email domains belong to a single customer. More and more customers have staff split across multiple domains...
When I create a ticket I dont always know the phone number so I end up putting 000-000-0000 .. This should not be a requirement to create a ticket
Heard some time ago one was in process.... Can we get an update/ETA on this project? It would be extremely helpful and useful.
Currently the Servicedesk Synchronisation to RM
Syncs Users (as well as ad Corpses, sadly)
But does not sync Sites or Customers.
These are only "Fetched" - creating doubles on every namechange.
Please make this a Full, debugged Synchronisation!
I like having the ticket substatus in the view so I know which tickets need attention. I have it saved under "My saved views" but any time I leave the window to go into a ticket, when I return it defaults to the original view (no substatus). Is there a way to pin the substatus or make the saved view the default view?
When I set a filter in the main Ticket view to see a particular queue and I do any operation like a merge, or close a ticket the filter reverts to show all tickets. It would be great if once I set a filter it remained until I set another filter or removed all filters.
Service Desk installation doesn´t work with Opera and Safari.
The installations stops at 95%. All other browsers worked fine.