MSP Service Desk

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MSP Service Desk

GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »

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MSP Service Desk

Max Service Desk - SLA working hours

Allow SLA's to only apply during the customers working hours not ours. We have lots of breaches outside of these hours and we cannot resolve the issues because the user has gone home. For example we support schools which are approx. 9-3. if they raise a new ticket at 2:45 then leave it would be pointless escalating/breaching the issue at 4pm just because we cannot get hold of the users.

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MSP Service Desk

Servicedesk equipped with credit-counter

Many of the resellers working with GFI MAX RM have embraced the Service Desk module. Practically all of them want to have a 'count-down timer' in it to help pre-paid customers. For example someone has purchased 2 hours of support and once the phone is picked up, the timer can be started. Or maybe it can be subtracted automatically, if the ticket can not be timed in the interface. This would be a good addition to avoid ...more »

Submitted by (@bleenen)