Hi. I Would really need a android app for gfi max service desk, as im not in front of a computer all day.
MSP Service Desk
A ServiceDesk iOS app to be able to manage tickets, especially adding time and notes, etc. would be awesome. I'd say it's really necessary at this point and am surprised not to see any other mention.
Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »
Support for "Block Hours".
Very much used in Denmark
Be nice to be able to customize the Statement of Work IE the date and time field format or a place to input mileage.
It would be nice to have the option to right click and create a ticket from the failed check in the dashboard. As well the option to "always create a ticket" when that check fails.
As well to add that option to the alerts setup area.
Allow SLA's to only apply during the customers working hours not ours. We have lots of breaches outside of these hours and we cannot resolve the issues because the user has gone home. For example we support schools which are approx. 9-3. if they raise a new ticket at 2:45 then leave it would be pointless escalating/breaching the issue at 4pm just because we cannot get hold of the users.
It would be really great when a new ticket, within Servicedesk, is marked as "NEW"
So you will see immediately that there is a new ticket with the ticket system.
Many of the resellers working with GFI MAX RM have embraced the Service Desk module. Practically all of them want to have a 'count-down timer' in it to help pre-paid customers. For example someone has purchased 2 hours of support and once the phone is picked up, the timer can be started. Or maybe it can be subtracted automatically, if the ticket can not be timed in the interface. This would be a good addition to avoid ...more »
In GFI MAX ServiceDesk, It would be great to have the ability to export reports or even just print reports to PDF instead of just excel. As some reports show graphs at what not.
We are working with different billing rates in dependence of the activity. When starting the timer, we need a selection option for the billing rate. When editing entries in time tracking, it should be possible to change the rate applied.
Please add a column in ServiceDesk ticket Surveys showing the organisation. Currently we are writing down the organisation in the field message title so that it can be found in the surveys (e.g. Dashboard/Tickets) easily.
We are using a frontend person to move (assign) tickets to a specified Staff agent.
We would like a Staff agent to have an e-mail, when a ticket is assigned to him.
This could be a series of check boxes for all the filters/sub statuses/etc. to not include in the view.
As well I would like to see an ARCHIVE added to OPEN, HOLD CLOSED, DELETED. Archived could be left unchecked to remove it from the current view.
It would be great to have the ability to send appointments directly to the tech in the calendar of their choice. It would be nice to include the ticket detail, notes, etc. as well as any parts required.