Tickets in MSP Manager should be searchable with out having to clear filters or enter a # before the ticket number. By default a filter is selected and unless the correct one is selected (or all filters are cleared) no results are found. It is very confusing as even searching for known tickets provides no results,
It would be Awesome if when I client responds to a ticket via email that the incoming response would be trimmed by the system such that just their latest response would be added to the ticket rather than everything that came before it PLUS their latest response. The client will not trim their message even when prompted so this would naturally need to be an automated thing to happen as responses are added to the ticket. ...more »
Would be nice to have option to delete rate template without impacting existing tickets and time entrances. Support suggested going through every ticket and update rate template to new ones and then delete old rate template. Deleting rate template at the moment could end up deleting ticket or time entrances where it has been used. Removing the rate template from service plan would also end up with data loss according ...more »
We fill out the ticket issue type field and have realized that this doesn't appear to have any way to cross reference in a lookup or report. I was hoping to view tickets and sort by issue type or generate a report based on issue types. Without, what is the point of the issue types?
It would be helpful to have the Linux Agent monitor for SSH sessions closed by typing 'exit' within the session.
This would improve the cleanup of zombie processes.
I would like the ability to change the Scheduling hours that are displayed for the standard day schedule (such as from 8-4) to display from 8-5 or 8-6 without having to select "Show full day."
This is on NGP.
I would like the ability to change the clock format from 12 to 24 hours in the Scheduling section of MSP Manager NGP
I would like the ability to change technician colors in the Scheduling section of MSP Manager NGP.
I would like to be able to set Time entry rounding on different rates, so that I can differ the billing of different worktypes. For example: The 1st line support bill per started 15 minutes. The 2nd line bill per started hour. A Time rate could then be created called "Support" with an hourly billing of 100€ but accepts billing rounded to the closest 15 minutes. Another Timerate is then created called "2nd line" with ...more »
Currently billable is checked by default, it would be nice to be able to have all tickets default to non-billable as the majority of our clients are on all inclusive contracts unless we go onsite.
Calendar invites should be sent to the optional notify users as well as the technician. Currently only the technician assigned to the appointment receives a calendar invitation.
At the minute there are options for adding service plans that can be priced by Flat Fee, hourly retainer and money retainer. Can we have a Day retainer so we have the function to allow customers to purchase days of onsite support/service from us at the minute we cant calculate this in Manager.