There needs to be a field to enter the phone number of the client when creating a quick contact in a ticket.
Need filters for Service items and Projects for Customers
In particular to display or not the Active (status) only.
When creating custom mail with a time entry, when we wants to enable notification for this time entry, it is not available ?
Can you add this feature please ?
The Asset Report in MSP Manager should include any tickets that have been associated with an asset. There is a need to find tickets based on the asset that has been used.
The other option in this case would be to add a "View Tickets" button for the asset under the Assets tab.
Hello, We would like to suggest an improvement regarding contacts. When creating a ticket, before choosing the name of the applicant we are asked for a site. But some people are on multiple sites, and they do not appear. If I want to create it, the save button can not do anything. It would be great to list ALL users of the client, first those of the site concerned and users of other sites. Would it be possible to get ...more »
We include time ticket reports with our invoices, downloaded as PDFs from MSP Manager. We can't select columns, adjust the formatting or column widths, etc.(wish we could!) so could you please correct the awkward title wrapping that's happening on some of the columns? It makes us look like we don't know how to use our own software.
I work for a company that utilizes MSP Manager, however we cannot fully integrate with MSP Manager because the financial aspect cannot communicate with Sage. This idea request is to build an integration tool that allows MSP Manager to communicate with Sage, this will help multiple company infrastructures to streamline as they will be able, like us, to more easily manage clients, tickets, and billing in one place.
Create specific task templates per customer.
Create a custom report for the ticket and who has created it
API Access to utilize for custom reporting
When viewing a ticket on desktop it's virtually impossible to tell what priority I've selected because the circle is only faintly darker that the others. Can we just have the circle filled in to a solid dot?
Send one email to multiple CC users in response or time entry