We use complete & reviewed to bill tickets. All non-billable tickets (office, administration, flat fee customers, ...) keep being listed in : completed and reviewed filter. Billing these tickets is not possible unless I make a fake invoice with their status on billable - taxable. Our completed/reviewed ticket list is growing due to this. I see an 'in progress idea' ? Is it still in development ? Can this solve this ...more »
Once you put a user in the 'optionally notify users' section, it should retain the user when you update the ticket.
I'd like to have the functionality to import contacts from N-Central into MSP Manager. We have a list with most of the users information via Domain User Management in N-Central however, we don't appear to have the ability to import them to MSP Manager.
We would like to attach a task template to a reoccurring ticket that we create in scheduled task. I have attached a video below of a zoom recording to show you what and where and why.
At the moment, all assigned users can be notified when the customer sends a response to a ticket.
It would be useful, if assigned users of a ticket can be notified when a colleague/users place an update.
Add a new section or add in section for ticket views to break down open calls, unassigned tickets across all customers showing the amount for each customer, would be very useful for team leaders or managers
sometimes a ticket will get created under the wrong customer, need the ability to change customers to correct
Enable emails sent from MSP manager to be DKIM signed
There should be a way to exclude customers for a User that has been assigned to the All Customers Access Group. Currently if there are any customers that a User should not be given access to a separate group has to be created and assigned so it can be very time consuming. There should be either a way to exclude customers or a way to clone an Access Group so it is much easier to make small changes instead of having to ...more »
Either be able to run a report and dump to csv all asset fields or dump to csv from the asset console. currently on have 7 fields which does not work as their is no way to report on the information that is entered in.
Add an expiration date field as well as cost field to be able to track assets more completely
The mobile app for MSP Manager needs a rich text editor. Without it the text can appear in HTML code and is difficult to understand.