MSP Manager

Ideas for MSP Manager

MSP Manager

Existing accounts should link assets to existing tickets

When integrating an existing MSP Manager account with an existing N-Central account there should be a way to import the assets from N-Central and keep the existing history for the assets in the tickets that are already created. If an asset is deleted from MSP Manager the ticket history is lost but to keep the asset count correct for existing accounts (MSP Manager and N-Central) assets will need to be deleted from one ...more »

Submitted by (@alex.almasy)

MSP Manager

Persistent Custom Date Range on Dashboard

When using a custom range on 'My Dashboard' the view is lost when refreshing the page, it would be good if we could setup a persistent filter for the date on this page that would assist with ensuring hours are correct for certain periods that aren't defined by calendar days. One example of this is a pay cycle or billing month which ends in the middle of the week, so setting a month or fortnight to end on a Tuesday for ...more »

Submitted by (@momohaha)

MSP Manager

There should be a link to a Ticket in an Appointment

In the option to edit an Appointment at the bottom there should be link to click on the ticket to get to it without having to leave the page and search for the ticket. Since the ticket is already in the system there should be a clickable link to is so there is not a need to have to leave the page.

Submitted by (@alex.almasy)

MSP Manager

Show asset description when adding an asset to a ticket

When choosing an asset for a new ticket you see the device name but no other information. In environments where the machine is a serial number or other nondescript name, it becomes cumbersome to find the correct device. Showing the device description which is easily editable would greatly help locate the correct asset.

 

I've attached a quick mock-up of what it might look like.

Submitted by (@rbanke)

MSP Manager

Client active for a certain amount of time

set a client to active for a certain amount of time then when it reached that the client will automatically be inactive.

It can help to make sure that a clint wont have support if his contract is expired

I know we can set an expiration date on service plan but techs have to work fast so it's easier to remove the client in the list

Submitted by (@watsoft)

MSP Manager

Unbillable time entry in billable ticket

Would be nice to make unbilable time entries in ticket which is actually billable. e.g some work related to ticket can't be billed so you can tick unbillable option while adding time entry. when generating reports then you can see how many hours were unbillable and billable in this ticket. Currently there is option to make another ticket which can be unbillable but that costs time, effort and causes confusion. It ...more »

Submitted by (@gen.lee)

MSP Manager

Allow Expenses to be billed as they accrue for Flat-Fee Customer

Pretty much the title, we have several Flat-Fee clients that are in the middle of large workstation refresh projects and we just noticed today that the expenses do not pass through when exporting to Quickbooks for invoicing unless the tickets are closed. Hourly service plans have the ability to be partially billed but for some reason Flat-Fee service plans do not have this feature. As these projects are typically large ...more »

Submitted by (@christopher)