MSP Manager

Ideas for MSP Manager

MSP Manager

Edit running timers

It would be great to be able to modify the start times of running timers. Here's the scenarios: I arrive at a client site, start work, but forgot to start the timer. Or I switch tasks and forget to switch timers. If I start it now, I have to remember to go back after I close it and edit the time, which I will probably forget to do and end up not billing the time.

Submitted by (@stcallaghan)

Voting

3 votes

MSP Manager

2-Factor Authentication

We absolutely REQUIRE 2-factor authentication for MSP Manager. The information contained within the tickets can be crucial enough, no more are we able to turn a blind eye to this important measure of safety. No business wants to be in the news because they were hacked. We would love to use some of the knowledge base features along with the password tool but this system lacks the important security step the 2-factor provides ...more »

Submitted by (@swampfox)

Voting

32 votes

MSP Manager

Formatting inside of Procedures

Morning, I'd like to request a feature I believe would greatly benefit the MSP manager partner base. Would it be possible to include formatting inside "Procedures" similar to how it's available inside of "Notes"? The current plain text is rather limiting and having the ability to use bullet points, numbering, bold, font size change, etc. would offer more use of Procedures.

 

Thanks for the consideration!

Submitted by (@jgerman3)

Voting

4 votes