MSP Manager

Ideas for MSP Manager
(@bcameron70)

MSP Manager

Need to be able to link a site contact to multiple sites

When we are creating scheduled tickets to pop, we like to have the site contacts notified of the ticket. Some clients have their own in house IT that we are providing proactive services for that have automated tickets POP, and we need to be able to have that site contact attached to multiple sites. Right now when we go to created the scheduled ticket for a site, we assigned the company (site) contact to the ticket. ...more »

Voting

6 votes
(@envolvetechnicalsolutions)

MSP Manager

Confirmation Notification

Can you please move the confirmation notification location so it doesn't overlay the save/menu options? Very annoying that you have to click the X every time you make a change and then want to quickly make another change.

 

Any way to move this somewhere else on the screen or shorten it so it doesn't go across the whole page (horizontally)?

Voting

6 votes
(@hotline)

MSP Manager

Contacts from multiple sites

Hello, We would like to suggest an improvement regarding contacts. When creating a ticket, before choosing the name of the applicant we are asked for a site. But some people are on multiple sites, and they do not appear. If I want to create it, the save button can not do anything. It would be great to list ALL users of the client, first those of the site concerned and users of other sites. Would it be possible to get ...more »

Voting

11 votes
(@monicacyberdoc)

MSP Manager

Procedures Text Edit

If we paste text into the Procedures we are basically unable to change the font color and size.

 

The work around is taking the text you have, pasting it in Word then choosing the paste option, Keep Text Only, and make your edits then paste back into Procedures. That's a lot of work.

Voting

5 votes
(@skinneejoe)

MSP Manager

Assign specific passwords, procedures, and contacts to ticket

You can specifically assign assets and tasks to a ticket, it would be great if you could also specifically assign the passwords, procedures and contacts that are relevant to a ticket. Also, it would be nice if there was a way to assign passwords and procedures that were "global" to the system, not just specific to a client to a ticket. Our techs may need to login to a web portal where we manage many of our clients, so ...more »

Voting

2 votes