It would be great to be able to modify the start times of running timers. Here's the scenarios: I arrive at a client site, start work, but forgot to start the timer. Or I switch tasks and forget to switch timers. If I start it now, I have to remember to go back after I close it and edit the time, which I will probably forget to do and end up not billing the time.
Regarding MSP Manager's login, we would like to see at least a secondary method to verify authentication on the technician's side of the product.
MSP Manager only supports one email domain per customer.
For customers using multiple domains, this causes issues with routing of tickets.
Multi email domain should therefore be supported.
We absolutely REQUIRE 2-factor authentication for MSP Manager. The information contained within the tickets can be crucial enough, no more are we able to turn a blind eye to this important measure of safety. No business wants to be in the news because they were hacked. We would love to use some of the knowledge base features along with the password tool but this system lacks the important security step the 2-factor provides ...more »
Hi i need the ability to bill an open ticket, we have many long standing tickets for project work, or long standing issues, that are worked on each month, the work around to have to create a new ticket each month is crazy, at the end of each month clients want a bill I currently cant provide this.
With the RMM integration feature, when you add customers they automatically are also added to the RMM tool. We don't want to clutter up the RMM tool with hundreds of customers that don't even have the RMM clients. This link needs to be optional.
It would be great to be able to list items to be completed for a ticket, like a task list.
For example if you were creating a new user we normally have a doc with the list of individual actions to complete we follow, if this could be a check list in the ticket we can then track the status of it, who did it etc.
The idea with this is that not all customers have only one email domain. A good number of our customers have 2 separate email domains.
It would be nice to be able to have a list of accepted domains for a customer.
We customize emails to our customers in N-Central would would like to have a similar email template customization in MSP Manager.
Morning, I'd like to request a feature I believe would greatly benefit the MSP manager partner base. Would it be possible to include formatting inside "Procedures" similar to how it's available inside of "Notes"? The current plain text is rather limiting and having the ability to use bullet points, numbering, bold, font size change, etc. would offer more use of Procedures.
Thanks for the consideration!
Posted on behalf of MSP Manager Customer:
Please can we include the ability to set a 'custom' auto reply to a customer when they submit a ticket request?
At the moment there only seems to be an option to 'notify the customer' when they submit a ticket.
Add the ability to add our company signature at the bottom of all tickets notifications that go out to end users.