Hi an option to upload a network diagram to the network section under each customer for reference purposes and password protected if possible would be awesome.
When we are creating scheduled tickets to pop, we like to have the site contacts notified of the ticket. Some clients have their own in house IT that we are providing proactive services for that have automated tickets POP, and we need to be able to have that site contact attached to multiple sites. Right now when we go to created the scheduled ticket for a site, we assigned the company (site) contact to the ticket. ...more »
sometimes a ticket will get created under the wrong customer, need the ability to change customers to correct
Add an expiration date field as well as cost field to be able to track assets more completely
Be able to open a new ticket directly from the RMM Dashboard in MSP Manager, not only for outages
The ability to open a new ticket from the RMM dashboard that will auto
populate the customer and asset field - ie right click a computer and
create a new ticket outside it being an outage.
Can you please move the confirmation notification location so it doesn't overlay the save/menu options? Very annoying that you have to click the X every time you make a change and then want to quickly make another change.
Any way to move this somewhere else on the screen or shorten it so it doesn't go across the whole page (horizontally)?
The Asset Report in MSP Manager should include any tickets that have been associated with an asset. There is a need to find tickets based on the asset that has been used.
The other option in this case would be to add a "View Tickets" button for the asset under the Assets tab.
Hello, We would like to suggest an improvement regarding contacts. When creating a ticket, before choosing the name of the applicant we are asked for a site. But some people are on multiple sites, and they do not appear. If I want to create it, the save button can not do anything. It would be great to list ALL users of the client, first those of the site concerned and users of other sites. Would it be possible to get ...more »
Would like to add the ability to change or create a new ticket status within MSP Manager.
Setting up user in MSP Manager and would like to not have user to see rate values. Is there a way to hide values of rates in MSP Manager?
Example: "Rate Name" ($75.00)
Remove ($75.00) and keep "Rate Name"
Can we have the ability to download and share procedures we have created in MSP Manager.
When creating an expiration, you should be able to type and pick an asset listed under "Assets" if needed, or create a new one.
If we paste text into the Procedures we are basically unable to change the font color and size.
The work around is taking the text you have, pasting it in Word then choosing the paste option, Keep Text Only, and make your edits then paste back into Procedures. That's a lot of work.
You can specifically assign assets and tasks to a ticket, it would be great if you could also specifically assign the passwords, procedures and contacts that are relevant to a ticket. Also, it would be nice if there was a way to assign passwords and procedures that were "global" to the system, not just specific to a client to a ticket. Our techs may need to login to a web portal where we manage many of our clients, so ...more »