We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »
The ability to select mandatory fields, ie I would like the queue to be
mandatory to all of my tickets.
Press tab to auto populate a field – when creating a new ticket once you
start typing you can see a list, but once you hit tab, which normally would
select the option there is just skips to the next field and you have to
actually click on the selection instead
There needs to be a field to enter the phone number of the client when creating a quick contact in a ticket.
Re-open the closed tickets that get a reply form the customer
Currently the billing workflow is a multi step process to end up with invoices in Xero.
1. +New Billing Batch
2. Review tickets/charges
3. Run Billing Batch
4. Create Invoices
5. Export To Xero
It would be great if we can creat a standard workflow and run it. e.g.
1. Review tickets from "Service Utilization"
2. Run workflow which will automatically run steps 3 - 5 above.
I would like the ability to customize the fields that are included with detailed invoices. Right now they include the tech name associated with the ticket and the ticket description, which isn't necessary for me. I would like to just include the ticket number and the ticket title on the line items of the invoice.