MSP Manager

Ideas for MSP Manager

MSP Manager

Submitted by (@hotline)

Login page customization - Login fields integration

Hello, With MSP Manager, there is already a feature that allows us to get a custom URL to use MSP Manager. That's great, but it could be even better if we had the possibility to customize the login page. We could imagine several ways to implement this, but the most convenient and easy way would be to provide us a bloc of code that we could integrate in our own company websites. It's a feature that some remote control ...more »

MSP Manager

Submitted by (@itstrategic001)

Open Source MSP Manager

Waiting times for features or hopefully simple updates are very long and very dissatisfying, to the point where it may be worth looking at moving to other products to access desired features. If MSP Manager were to open source the code base users/consumers could provide their own enhancements and updates, even host the product themselves. MSP Manager would continue to sell support services and fold useful updates back ...more »

MSP Manager

Submitted by (@hotline)

Remaining contract hours

Hello, In MSP Manager, there is a menu where we can see how much remaining hours clients get on their contract. It would be nice to show a client how much hours he has left on his contract, via the GUI or via a report. Can we get a feature like this? Because right now if we want to let the customer this information it's all of a manual process. If we want to do this for all of our clients, it can be time consuming. ...more »

MSP Manager

Submitted by (@armitchell)

Option to hide the Assigned Users filter on the Customer Portal

At the moment, a contact who has customer portal access has the ability to filter tickets by assigned user. I would like the option to hide this field from the customer portal. The user field will populate a list of all users we have defined under User Management. Most of these are employees that don't interact with our customers and just have the account to be able to manage and view tickets. We view this as a security ...more »

MSP Manager

Submitted by (@liquido2)

users should ONLY be able to enter time under their own name

Currently in MSP manager any User can go to a ticket and enter a time entry under another users name using the time entry drop down box. This has happened at our company and caused a problem as the user name attached to the time entry DID NOT do the work, and was held accountable until i showed the relevant people in our company this flaw. Contacted Solar winds about it - reply: "Unfortunately, I was able to confirm ...more »

MSP Manager

Submitted by (@rommel.castro)

Bulk delete tickets in Dashboard view

Suggestion on having the option to bulk delete tickets in the Dashboard view. As currently it is only possible to delete bulk tickets in the helpdesk tab.

 

There is an option to select multiple tickets and click a dropdown to delete the ticket but only one ticket gets deleted, and the prompt when deleting ticket is a bit confusing as it shows "Are you sure you want to delete all selected tickets"

MSP Manager

Submitted by (@joeri.verhaegen)

Urgent request : create status tickets : Closed.

We use complete & reviewed to bill tickets. All non-billable tickets (office, administration, flat fee customers, ...) keep being listed in : completed and reviewed filter. Billing these tickets is not possible unless I make a fake invoice with their status on billable - taxable. Our completed/reviewed ticket list is growing due to this. I see an 'in progress idea' ? Is it still in development ? Can this solve this ...more »