MSP Manager

Ideas for MSP Manager

MSP Manager

Submitted by (@erwin.saranillo)

Include ticket description in the notification email

Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.

Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,

so that the users can view the description without having to open the ticket in the MSP Manager portal?

MSP Manager

Submitted by (@enzobastianello)

Role and permission by ownership

Is it important that a technician can change only own ticket, note and timesheet.

The fact that a technician can also modify the records of other technicians, in addition to his own, does not allow reliable management of external technicians. It would be urgent to implement a more granular security based on ownership of the ticket and the associated entities

MSP Manager

Submitted by (@b.wilson)

Recycle bin for deleted tickets

We feel it would be useful to have a recycle bin for tickets. Currently if a ticket is deleted it is permanently deleted and unrecoverable which means if there is a mistake it cannot be undone. With this it would be good to have a the recycle bin clear tickets when they reach a certain time in the recycle bin as well as a manual clear recycle bin. It would also be useful to have logs for deleted tickets so it can be ...more »

MSP Manager

Submitted by (@rgoslee)

Out of Office Replies open tickets

We support our own company with the help desk as well as other customers, so all our techs belong to the "ourcompany" domain. When a ticket comes in for any customer and any of our techs have an out of office reply turned on, the out of office reply triggers ticket requests for every out of office reply. We then have to go in and delete the requests. There should be a way to filter out Out of Office replies so this ...more »

MSP Manager

Submitted by (@alex.almasy)

Allow customers users to log in to the portal with their email

The customer portal used by MSP Manager should allow a user to be able to login with their email address and a default password so that accounts do not need to be created for all users. An enormous amount of time can be wasted adding contacts that will not ever access the portal.

 

Since the email domain is already in the MSP Manager configuration setting a default password could be used to allow the user to log in.