Create specific task templates per customer.
Create a custom report for the ticket and who has created it
API Access to utilize for custom reporting
When viewing a ticket on desktop it's virtually impossible to tell what priority I've selected because the circle is only faintly darker that the others. Can we just have the circle filled in to a solid dot?
Send one email to multiple CC users in response or time entry
Re-open the closed tickets that get a reply form the customer
When clients respond to tickets and CC other contacts, our techs are unable to see who our client CC'd on the ticket. We need to be able to see who else is on the ticket when sending a response back to our clients
Having a place to store a password is great, but we have nowhere to store a related URL, other than in the Password notes, which wastes a lot of time. We'd like to see a clickable hyperlink that can display on the dashboard.
Split Screen and slide over have been features of iOS since iOS 9. I am here on an iPad on iOS 12 and MSP manager app not only doesn't support those features, but doesn't even support landscape orientation for use with a keyboard. This features makes the app unusable on iPad.
All my users are french and speak french. Can you please add default language option in the portal customization ?
Hello, To do monthly billing, I look at the time entries. The problem is that the displayed results do not indicate either the ticket or the service plan in which the entry was made. So impossible to know if it's in the context of a project, in a counter, ... Ditto for the expenses I use for travel expenses. No ticket number or associated service plan so it is impossible to know if the trip is invoiced or if it is ...more »
When closed tickets are modified, (after editing a cost for example) a mail notification is sent to the end customer. It confuses the end customer, can we avoid getting mail notifications sent when the corresponding ticket is in a closed status?