MSP Manager

Ideas for MSP Manager

MSP Manager

Submitted by (@joeri.verhaegen)

Urgent request : create status tickets : Closed.

We use complete & reviewed to bill tickets. All non-billable tickets (office, administration, flat fee customers, ...) keep being listed in : completed and reviewed filter. Billing these tickets is not possible unless I make a fake invoice with their status on billable - taxable. Our completed/reviewed ticket list is growing due to this. I see an 'in progress idea' ? Is it still in development ? Can this solve this ...more »

MSP Manager

Submitted by (@alex.almasy)

Exclusion for All Customers in MSP Manager

There should be a way to exclude customers for a User that has been assigned to the All Customers Access Group. Currently if there are any customers that a User should not be given access to a separate group has to be created and assigned so it can be very time consuming. There should be either a way to exclude customers or a way to clone an Access Group so it is much easier to make small changes instead of having to ...more »