You can copy colored text from a different source, then paste it into a ticket response and it will retain its color. However, there's no option for choosing font color within the editor. Please add a font color picker in the same area you can change format/bold/etc.
I would like to see more than 2 options for phone numbers for contacts and customizable fields. For instance, the main number for the client, the clients office phone, cell phone, home phone. Or contacts that move to a new location depending on the day of the week.
Hello, Currently, we only have a start and an end for work hours each day. It would be really nice to add the possibility to manage two work hours ranges for each day, allowing to stop SLA counters during lunch time and having much more relevant SLA statistics. Some companies simply don't work during lunch time and in that case, SLA counters just continue to be increased and it does't represent the actual reactivity ...more »
We use queues for most of our autogenerated tickets from n-central, everyday I have to manually move all of those tickets to the proper queue. I would like to see this become automated dependent on which ticketing recipient I have selected in n-central.
As far as I know there is no way to see more than one phone number or edit a contact from the quick contact view in a ticket. If I need a cell phone number or if I need to edit a contact I use the contact option on the right in the ticket view. I have clients that have over 50 contacts. I really struggle trying to find a contact by email address even if there are only a few. My human brain works by names, not by email ...more »
Currently in the reports on MSP Manager you can filter by the date the ticket was closed. I need the option to specify a specific date range that the ticket was logged. For explanation, for some clients each month I send them a list of tickets Logged the previous month that shows the time and date logged, and the time and date closed with the amount of hours the ticket was open (This is currently worked out manually, ...more »
In MSP Manager, I would like the ability to create recurring scheduled items to recur on a specific day of the month, rather than a specific date every month, i.e. create a recurring appointment for the last Thursday of every month, first Monday of every month, etc.
The process to create a schedule to produce reoccurring tickets is VERY cumbersome when you have to do many of them. It would be nice to not have a Client bound to the Schedule and be able to define that in the ticket. This way it could be used as a "Template". Or have a template function. Also add Quarterly as a frequency, without it quarterly maintenance requires 4 schedules for the same client.
Hi an option to upload a network diagram to the network section under each customer for reference purposes and password protected if possible would be awesome.
MSP Manager should have the ability to export to sub items in QuickBooks Online. Without the ability to do so changes have to be made in QuickBooks in order to invoice a customer correctly;
You should be able to set a priority when creating a ticket through email.
There should an option to apply a Priority based on the Ticket Type\Sub-Type in MSP Manager
When we are creating scheduled tickets to pop, we like to have the site contacts notified of the ticket. Some clients have their own in house IT that we are providing proactive services for that have automated tickets POP, and we need to be able to have that site contact attached to multiple sites. Right now when we go to created the scheduled ticket for a site, we assigned the company (site) contact to the ticket. ...more »
There should be a way in MSP Manager to bill for a negative amount or to provide a discount. There will be times when a customer needs to be returned what was paid for an Expense or given a credit or discount. Currently the billing system only allows positive amounts to be entered and it should be able to accepts negative amounts.
It would be a great feature if there were more choices in reports, expirations, and service items. Sometimes without a lot of choices the reports and what-not are very limiting while trying to figure out the information I am looking for. As the Billing Manager, I have to run a lot of reports, and it would be great to see more options.