It would be helpful to have a custom date range for all ticket statuses in Ticket Views.
It would be helpful to have the title of the ticket be included in the Timesheet report.
It would be helpful to assign a ticket to a user without having to open the ticket. Maybe in the Ticket Views, have a way for the dropdown to include Assign Ticket?
There should be an option to enable logging for a NDR that is sent when a message has been queued in Mail Assure. Since a customer may not get the NDR due to email filtering or another issue there should be a way to show them that the messages were sent.
Passwords NEED the ability to be assigned the to a specific Customer and specific site for that customer. Since the UI change over all passwords are now listed under the specific customer
There should be a way to create a different level in msp manager for the customers.
Please add the Due Date to Ticket Information without having to go in Edit mode. Perhaps on the right where you have SLA, Total Time, etc.
It would make my life SO much easier if I had a refresh button on the "My Timesheet" page.
Give a customer the possibility to view their timesheet entries on the portal.
(give technician option to show/not show like the notes-section)
A customer can be an association that have multiple partners (vat's)
It would be nice if the IT-contact person can login on their portal and manage their tickets.
Example : #ticket is for partner A, #ticket for partner B
It would make invoicing/managing tickets a lot easier.
When creating an expiration, you should be able to type and pick an asset listed under "Assets" if needed, or create a new one.