MSP Manager

Ideas for MSP Manager

MSP Manager

Need information on billed items to indicate the billing batch

I was just trying to find why a ticket was showing as billed but I could not find it in billing. What had happened is my tech changed the customer name from their contact name to their company name after it was billed. Lookin at the ticket time entries the only indication that they were billed was the "$billed" lablel in the header. No indication of when it was billed or the batch name. It would be good if it had "$billed ...more »

Submitted by (@alan.blair)

MSP Manager

Assign specific passwords, procedures, and contacts to ticket

You can specifically assign assets and tasks to a ticket, it would be great if you could also specifically assign the passwords, procedures and contacts that are relevant to a ticket. Also, it would be nice if there was a way to assign passwords and procedures that were "global" to the system, not just specific to a client to a ticket. Our techs may need to login to a web portal where we manage many of our clients, so ...more »

Submitted by (@skinneejoe)

MSP Manager

Co Managed Ticketing with Client

We have many clients that also have some in house IT. We would like to offer a "co-managed" ticketing system to these clients. Basically, if we could allow designated users at the client to create, edit, and close tickets this would be great. They should not be able to see our private comments on tickets. Also, we should be able to exclude "co-managed" tickets from reports if desired. EDIT: The best approach to this ...more »

Submitted by (@skinneejoe)

MSP Manager

Tickets should be searchable by number only

Tickets in MSP Manager should be searchable with out having to clear filters or enter a # before the ticket number. By default a filter is selected and unless the correct one is selected (or all filters are cleared) no results are found. It is very confusing as even searching for known tickets provides no results,

Submitted by (@alex.almasy)

MSP Manager

Trim client responses to tickets

It would be Awesome if when I client responds to a ticket via email that the incoming response would be trimmed by the system such that just their latest response would be added to the ticket rather than everything that came before it PLUS their latest response. The client will not trim their message even when prompted so this would naturally need to be an automated thing to happen as responses are added to the ticket. ...more »

Submitted by (@mweaver)

MSP Manager

Option to delete Rate Template without data loss

Would be nice to have option to delete rate template without impacting existing tickets and time entrances. Support suggested going through every ticket and update rate template to new ones and then delete old rate template. Deleting rate template at the moment could end up deleting ticket or time entrances where it has been used. Removing the rate template from service plan would also end up with data loss according ...more »

Submitted by (@gen.lee)