When creating a ticket against a client, automatically fill in the Contacts field with the Primary POC that is set for that client.
When creating an appointment, the start date and time will be set to the current date and hour, and the end date / time will be set to start time +30mins.
However, changing the start date and time does not automatically update the end date/time. It would be nice if it auto-updated to the selected start date/time +30 mins.
We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »
There should be a way you can forward a case ticket from within MSP manager. Additionally, if you CC new contacts they should be able to see the entire case ticket response history.
We have the need to contact people not just by Phone or email, but via Twitter, Yammer, Skype or Teams, and we would like to add these contacts details to an individual contact
An extra field required in Contacts to store additional notes. Or the ability to add some custom fields so we can add social media contact, position, team or department etc. Would be real help.
Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.
Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,
so that the users can view the description without having to open the ticket in the MSP Manager portal?
Be able to open a new ticket directly from the RMM Dashboard in MSP Manager, not only for outages
Would need the service date of the ticket to appear in either the ticket description or as a separate column when being exported
Is it important that a technician can change only own ticket, note and timesheet.
The fact that a technician can also modify the records of other technicians, in addition to his own, does not allow reliable management of external technicians. It would be urgent to implement a more granular security based on ownership of the ticket and the associated entities
We feel it would be useful to have a recycle bin for tickets. Currently if a ticket is deleted it is permanently deleted and unrecoverable which means if there is a mistake it cannot be undone. With this it would be good to have a the recycle bin clear tickets when they reach a certain time in the recycle bin as well as a manual clear recycle bin. It would also be useful to have logs for deleted tickets so it can be ...more »
On the customer portal to have a knowledge base that they can search to provide basic do-it-yourself trouble shooting steps
Partner would like to have the ability to import Data from Quickbooks Desktop to MSP Manager.
Currently, the import option is only available for Quickbooks Online.