MSP N-central

Tell us how we can make MSP N-central even better!
(@ablack)

MSP N-central

Remote Control tab

Often times when a tech finishes an RDP session that was started in N-able it leaves the Remote Control Tab highlighted in RED. My request is the following: 1. Fix the issue with logged off or disconnected sessions from continuing to leave this Remote Control Tab still highlighted in RED and clear the connection 2. Besides showing the username of the tech that opened the connection also list the date/time it was ...more »

Voting

17 votes
(@tim.rhymer)

MSP N-central

More granular data points for CPU, Memory, Disk, etc.

We would like to see more granular data points for metrics like CPU, Memory, custom services, etc. Ideally we would be able to set any service down to as low as 15 seconds. If I understand the architecture correctly, the value N-central collects every 5 minutes for CPU is a 5 minute average. This is fine for some services. However, quite a lot can happen in a 5 minute window with regard to user experience and troubleshooting. ...more »

Voting

17 votes
(@aaron.martinez)

MSP N-central

Ability to search for ALL patches within Patch Approvals

Currently many servers indicate their are updates missing with no approval. However when i go into Patch Approvals, both by Device or By Patch, it seems to indicate all available and needed updates have been either approved or declined. When i check Patch Status V2 on the server it shows me the KB it's missing; however when i go into Patch Approvals by Device or by Patch, i cannot locate the KB. I was advised by SolarWinds ...more »

Voting

10 votes
(@fortastor)

MSP N-central

Training Academy N-Central - Employee training

Looking to have the ability to train my employees with tracking of their usage. This could also be additional tailored to allowing end user access and reporting to help partners create additional revenue in training. While adding a deeper layer of service it will help partners keep in front of customers without the additional work involved. ConnectWise has some of this for partners, would like team training at least, ...more »

Voting

20 votes
(@felix.hinze)

MSP N-central

Automatic Patch Approval - display propagated Approval Rules.

When we Create Auto Patch Approval Rules in the SO Level, they do not actually display in the Customer and Site Levels. Even though the system does propagate them, it would be useful to be able to actually see them as inherited from parent as you would with the all other Rules. I.e. If you click on "ACTIONS --> Patch Approvals --> Automatic Approvals" on SO Level and create a rule there; Then go To Customer Level, "ACTIONS ...more »

Voting

13 votes
(@natimus)

MSP N-central

Network Topology Mapping feature

We need something like SolarWinds Network Topology Mapper built into NCentral. We get new clients and it would be very beneficial and efficient to be able to get topology map built from inside NCentral. Right now $1500 per client is very expensive. We just need something basic to be able to present a visual of the network/devices. But it needs to be reasonably priced.

Voting

100 votes