MSP N-central

Tell us how we can make MSP N-central even better!
(@markw.utilizeplc)

MSP N-central

Automation Manager Object - Unix/Epoch Time Converter

Can we please have the ability to convert a Unix time (eg. 1558101338) to a typical readable format, via an automation object or as an addition to the current Format Date object. Many registry keys store time/date in Unix format and i'd rather not have to script a simple registry check and having to run it as Powershell. A current use case for me is Sophos Autoupdate registry keys that report on last update time, sync ...more »

(@tim.rhymer)

MSP N-central

Notification frequency per trigger and trigger per metric

I have a few thoughts on two features that would improve notifications for us. 1) Allow us to override settings for delay, recipient, and repeat every per trigger. Use case: We like to set the frequency of our warning notifications much lower than the frequency of our failures. Currently that requires two notification profiles, one for failure and one for warning. Double the work 😞! 2) Allow us to create ...more »

(@allen50)

MSP N-central

Physical Drive (Dell) Predictive Failure vs Non-Certified

Currently a "Physical Drive (Dell)" in warning with "Drive Status = 1" could be either predictive failure or a non-certified drive

 

It would be incredibly helpful to be able to differentiate between the two so that drive monitors aren't turned off or ignored because people are used to seeing it as a non-certified drive.

(@bingyu.tian)

MSP N-central

include MAC addresses in Hardware Inventory Report

Currently the MAC address information is not available in any report of Report Manager, even "Hardware Inventory Report" still only have IP address. Partner is suggesting to have MAC address being added into "Hardware Inventory Report", and it's very logical since MAC address is far more "hardware" than IP address.

(@chris.stone)

MSP N-central

Meraki Dashboard Integration

Integrate with the Meraki Dashboard API and Webhooks. Most of this could apply to other management dashboards (eg Ubiquity), but I am most concerned with Meraki as we sell and support it. Documentation for the API and Webhooks available from: https://developer.cisco.com/meraki/api and https://developer.cisco.com/meraki/webhooks/ - Add an option to the SaaS screen to provide credentials for a Client's Meraki Dashboard. ...more »

(@chris.stone)

MSP N-central

View-Scope Options for Pages with Multiple Levels

Add a drop-down to filter the current view in Issues, Devices, Jobs, Monitoring (Dashboards, Notifications, Rules), Scheduled Tasks (Add/Remove, Repository), Security Manager, User Management, etc: Show Items "At this level and above" , "At this level only", "At this level and below". Example descriptions: Assume I'm at a Customer level, looking at User Management, and there are users at the SO, Customer, and Site levels. ...more »

(@wmassingham)

MSP N-central

Report on users at all levels

We've run into several scenarios where we need to report on users at all levels, e.g. to determine who has which roles, or to see who has 2FA enabled. Currently we can only see SO users at the SO level; to see users created under each customer, we would have to navigate to each customer level. I'd like to be able to either see users at lower levels (e.g. a "show users at lower levels" checkbox on the SO users page), or ...more »

(@khull3c)

MSP N-central

Connectwise Managing Multiple Ticketing Recipients > Same Ticket

Currently when you use a Connectwise Manage ticketing recipient, you can attach a time entry. However, every time N-Central updates the ticket it will enter this time entry. In some occurrences we want the same ticket to be updated with multiple types of ticketing recipients, so that we can bill clients for some actions, and other actions can simply be n-central supplied notes. Example: Scenario 1: Monitor goes failed ...more »

(@ritesh.mardolkar)

MSP N-central

Patching the DMZ systems which doesn't have access to internet

For Patching the DMZ systems, but we don't have internet access on these DMZ servers, so kindly inform how can we process to get this issue resolved. there should be some way.

Systems which doesn't have access to internet but we need to get them patched through N-central, need some resolution on this.