The ability to run redundant servers in multiple locations as fail-overs in case the primary site goes down. I Imagine this could be done by adding a secondary IP or FQDN to the agents to point to as a secondary server. When both are up it reports to both servers but when one goes down it will still point to the other. This will be useful for all customers particularly those who's sites are in disaster prone arias like ...more »
When a device is remote controlled by MSP connect the user of the controlled device can not end the connection. What happened is that if we forget to shutdown the connection it will stay open.
Please add the Citrix Receiver to the 3rd party patch management as as already the the other MSP Patch Manager product.
where it says "Were Any Approved Patches Not Successfully Installed During the Last Patch Installation Window"
you could just shorten it to "Were Approved Patches failed Install During the Last Installation Window"
Submitted on behalf of SmartSystems, Inc.
Can we please have a option to set the Specific hardware acceleration level in the UI for MSP connect.
Currently this can be disabled, enabled or set to auto detect.
The ability to chose between hardware acceleration level's 1 to 5 would be nice to see
Can functionality be added to allow login to N-Central via the AuthAnvil SSO capability?
Partner wants to track user full browsing history including the allowed sites, instead of just sites that got blacklisted.
If I could get the thresholds that have been defined for a service, and it's limits, I would be able to create a process/form for our engineers to request threshold changes via Cherwell and ensure they are seeing the current values and are entering the correct expected values.
When viewing NCentral using the Device - Servers in Dashboards we can see "Logged IN User", however when you create your own Dashboard you do not have the ability to add "Logged in User", this ability would be exceptionally handy.
It would be beneficial to have N-Central capable of monitoring network/internet bandwidth usage per agent (workstation/laptop/server). This would be good to have both in realtime and in reports similar to how the CPU/Memory usage is displayed. A drill down to certain periods would also be good for troubleshooting.
When using an LDAP Account under user management, its possible to type into the password box and then it becomes a require field before other changes in user management can be saved.
This is a problem when browsers use cached passwords or if you just accidentally put info into the box.
When you add a note to an asset, you must first click save on the note itself and then click save on the Notes section, or the new note is not saved. That is not obvious when adding notes, though, so we've had techs not hit Save the second time and lose the note.