We have information from our support that we must always, everyday check and release by hand tons of mails because MA not use a TRAIN in outbound mails. Then please be a consistent and remove this option from GUI of product.You mistake all customers.
Quarantine reports should show the branding name of the company whenever a report is sent. For email@example.com not swmailassure.com.
The import CSV process in the Mailbox Overview includes the fields: domain,distribution_list,no_auto_esr,should_archive,local_part,enable_filtering,blackholed
whereas the CSV export process only gives: should_archive,local_part,enable_filtering.
Can the export process be updated to add the missing fields please? I'm most interested in the first two as they would be handy for billing purposes.
It would be very handy to get an option to mark mails an releasing them.
An example would be to do it with boxes so you can mark every mail per clicking the box and then get an option for all marked.
"Select all" would also be appreciated.
Selecting the option for every single mail is taking way too much time.
Allow use of ldap auth and control panel password
under MSP mail it was possible to use both LDAP auth and local control panel auth for panel login.
i.e in the event that the AD server is down currently users cannot login to their dashboard to release mail etc
under MSP mail it was possible for users to have password stored in MSP mail that allowed access to the dashboard for Business continuity purposes
When I select msg in quarantine and do action:
*) Release and Train - every time I have error "Error occurred Could not open mailbox "Caught (Outgoing).May.28"."
*) Release - Information that msg was sent "Message(s) released successfully" but it's still in quarantine like anythink not happend.
Please fix this bcs it generate ABR to my admin mail.
After your automatic migrate from smarthost *.smtpout.com to Mail Assure servers a outbounding mails are greylisting.
Our users sending mails via Mail Assure has GL-ed and Exchange retrasmit mails and couse 15 latency in delivering mails!.
Please disable GreyListing on outbound, this features shoud be used at INBOUND/INCOMMING mails from not my domains.tld .
If you are in the global quarantine for your domain, There is no global option to "Remove from quarantine and train as spam" for multiple emails that are selected or if you select all. This would be a welcome feature.
Logistic company depends on real-time emails. They receive emails from new customers daily and cannot White-list in these cases. As these responses are time sensitive, we need a way to be able to control Grey-listing similar to MSP Mail. We are recommending a feature for Mail Assure that is comparable.
Hi can you get the scout reports to show all messaged regardless of subclass please
MSP Mail clearly didn't have a limit on concurrent inbound connections, and a limit of 10 connections per IP seems INCREDIBLY low. We're at the stage where one of our customers is constantly receiving an error stating "421 Too many concurrent SMTP connections; please try again later." We seem to be taking backwards steps, with a platform that can't handle what MSP Mail could, and has been cobbled together and pushed ...more »
Right now, if a message is quarantined, we have the ability to release, release & train, release & whitelist, remove, and remove & blacklist. If a message has already been delivered, you cannot do any of that. The only option is to Train messages as Spam and blacklist the sender which seems very cumbersome. It would be nice to have the ability to block and train from the Mail Assure Log Search Page.
Add the ability to have the filter catch "unsure" or possible spam. I have end users complaining the that Mail Assure is dumping more of this into their mailbox. One user upto 100 per day. There is also no way to manage any of this via outlook. The Scout Reports lack context for how a user is suppose to release or whitelist any of this caught by the filter. The web portal for an end user (scratch that) ANY user is horrible ...more »
Having been forced to move to MSP mail we have since found out to our expense that the IP addresses you send from are blacklisted and all email has been blocked by ESET mail Security. 300 orders blocked some of which have now expired and gone to competitors.
There should be an option to allow dictionary and common passwords for users in Mail Assure. The options are already there but they cannot be saved.